Subject: Re: payment transaction issue 8366720554
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Harish Thakor <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Ahmad Daher <[email-masked]>, ali inayat <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 16 Jan 2020 07:37:17 -0700 (MST)

Hi Team, 

Is there any update on below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Harish Thakor" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "ali inayat" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:22:03 PM 
Subject: RE: payment transaction issue 8366720554 

Hi Harish/Rashid, 

Please help us to close this case with Hybris ticket id 02347000. 

Regards 

Imran 

From: Inayat Ali <[email-masked]> 
Sent: Tuesday, January 14, 2020 3:07 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Ahmad Daher <[email-masked]> 
Subject: Re: payment transaction issue 8366720554 

External email sender, please take precaution. 

Hi Team 

Please advise on a transaction which was made by the customer via KNET. 

The order (8366720554) status reflects "ON VALIDATION CANCELLED", however, he is persistent that the amount has been deducted. We were advised by JIRA team to seek clarification on this. 

We look forward to hear from you soon. 

Thanks 

Inayat Ali 

From: "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 January, 2020 19:12:39 
Subject: payment transaction issue 8366720554 

Ticket 394716 

Kindly escalated to finance team as Jira team requested 

Hi team 

The order ID 8366720554 , payment transaction shows communication problem, please process the refund 
Kindly check the attachment 
Thanks 

Ahmad 

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