Subject: Fwd: Return Not Processed - 9764865263
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Date: Wed, 15 Jan 2020 13:33:41 -0700 (MST)

Shivani, 

Take screenshot of the below email and raise it with Jira to process the RMA if the refund is not processed by the time you login in your shift. Follow the same in the other email that you have received like this. 

Rgeards, 
Apoorv 

From: "deepak damodaran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "con loc" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Thursday, January 16, 2020 1:58:35 AM 
Subject: RE: Return Not Processed - 9764865263 

Hi Indunil, 

As per the Tracking ID we have received the shipment on Dated 31-Dec-2019 . Same we have updated in the pending list . Please process and update. 

Thanks & Regards, 

Deepak Damodaran 

Mob- No +971524307577 

Tel No: 048164037 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, January 14, 2020 6:21 AM 
To: Deepak Damodaran <[email-masked]>; Con Loc <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: Return Not Processed - 9764865263 

External email sender, please take precaution. 

Hi John/Indunil, 

With reference to the order number: 9764865263 

AWB: 45490720004 

Please check and advise if we have received the following item under the above mentioned AWB: 

160457425 - - Rimmel London Insta Duo Contour Stick 

As per the tracking it shows we have received it at the Wh. If so, please process it under RMA: 42697144 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 11:15:50 AM 
Subject: Late refund //// 9764865263 

Hi Team, 

Ticket number: 397260 

Problem Statement: Refund Not Processed 

Order Date : Dec 20, 2019 

Delivery Date: Dec 23, 2019 

Order ID: 9764865263 

RMA: 42697144 

Return Tracking ID: 45490720004; L23085A 

Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for 1 item and as per customer she handed over the item to the courier team. 

As per the tracking details the item has been returned to warehouse on 31 Dec, 2019 but still refund is not processed. 

The returned item is #160457425 - - Rimmel London Insta Duo Contour Stick 

Kindly check and update as customer is waiting for her refund. 

Thank you for your help! 

Regards, 

Shivani 

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