Subject: RE: Order delay / Fodel store in transit // 9761488599
From: Peter Dsouza <[email-masked]>
To: Padam Raj <[email-masked]>, Ramzee Hamza <[email-masked]>, Saravana Ganapathy <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Max Ecom <[email-masked]>, Binu George <[email-masked]>, "Ravi Sankar Podiyattillam" <[email-masked]>, Deviyani Bhasin <[email-masked]>, Prakash Iyangar <[email-masked]>, FODEL Support <[email-masked]>
Date: Wed, 15 Jan 2020 04:18:26 +0000

Dear E com Team,

Please check this order and respond ASAP

Thanks & Regards,

Peter Dsouza
Max Retail LLC  / Jabel Ali Ind Area-1
Mobile: 00971 50 2960624
Office : 00971 4 8094409

From: Inayat Ali
Sent: Tuesday, January 14, 2020 6:17 PM
To: Max Ecom <[email-masked]>; Peter Dsouza <[email-masked]>; Binu George <[email-masked]>; Ravi Sankar Podiyattillam <[email-masked]>; Deviyani Bhasin <[email-masked]>; Prakash Iyangar <[email-masked]>; FODEL Support <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Order delay / Fodel store in transit // 9761488599

External email sender, please take precaution.

Hi Team

The order was placed on 21 Nov and the items were not delivered.

Order id: 6456783218// Tracking Id: LM571205716

Please check the order details and share an update.

Looking forward to it.

Thanks
Inayat Ali
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 16:18:49
Subject: Order delay / Fodel store in transit // 9761488599

Hi Team,

Problem Statement: Order delay / Fodel store in transit

Order Date : Nov 21, 2019

Order ID: 9761488599
Tracking ID: LM571205716
Assistance Required: Need order availability at pickup point

Issue Description: Customer placed order on Nov 21, 2019 and till now he has not received the order. As per the hybris the order status is STORE_IN_TRANSIT,
Customer is chasing us for his order so we request you to expedite the order.
​
it's more than one month, so kindly solve it quickly,

Regards,
Syed Ataullah

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