Subject: Re: Cancel the Order // 6450777327
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 14 Jan 2020 19:49:26 -0700 (MST)

Hi Shafeeque, 

As per the tracking the delivery is refused by the customer, kindly advise how did he pay Aramex for a refused delivery and why? This is a COD order. 

Also, as per Aramex this is already returned to us on Jan 12, 2020. However, please confirm the same first how he managed to pay for a refused delivery. 

Please discuss this case with Seeta once as I am unable to grasp the whole situation in this case yet. 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 14, 2020 12:30:07 PM 
Subject: Cancel the Order // 6450777327 

Hi Team, 

Problem Statement: Cancel the Order 
Order Date : Nov 10, 2019 

Order ID: 6450777327 
Tracking ID: 45049371802 
Customer's contact NO : +966569674125 
Assistance Required: Return the item to ware house 

Issue Description: the order was shipped on 12/17/19 and the customer has paid already to the order, 

Customer does not want the order so we request you to cancel it. 

Regards 
Shafeeque