Subject: missing item :9763203495
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Mohammed Obiedo <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 19:27:40 -0700 (MST)

Hi Sachin, 

With reference to the order number: 9763203495 

Order was placed on Dec 3, 2019 and was delivered on Dec 8, 2019. Customer is reporting that he did not receive the below item in this order: 
161511606 - - Frozen Printed Toddler Car Seat with Elasticised Waistband - AED 249 

As per the consignment details and WH - all the items were handed over to the courier in 2 packages and as per the courier both packages were handed over to the customer. Customer reported this to us on Dec 14, 2019 and was escalated on the same date. We have received no response on the same after the confirmations. 

Customer is shopping with us since Dec 2018 and has a total of 3 completed orders valuing a total of AED 3566. 

Kindly advise if the refund for the missing item can be approved as the value of the missing item is over AED 100. Case is pending since long, kindly help us close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:29:46 PM 
Subject: missing item :9763203495 

Hi Team , 

Order Date : Dec 3, 2019 
Order ID: 9763203495 
Tracking ID: S000326367216 
Ticket number :343029 
Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.(As per WH 2 packages have been handed over to courier,the courier confirmed that the handed both packages to customer ) 

The missing item is :161511606 - - Frozen Printed Toddler Car Seat with Elasticised Waistband the cost of the item is: AED 249.00. 
we escalated to SACHIN for approval with no response , Kindly check and advise 

Regards, 
Obiedo