Subject: Fwd: Lost voucher
From: Apoorv Joshi <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 14 Jan 2020 13:10:43 -0700 (MST)

Abhishek, 

Please check the below trail mail and do the needful. 

Thanks and regards, 
Apoorv 

From: "sachin maheshwari" <[email-masked]> 
To: "Soni Kumar" <[email-masked]>, "Durga Prasad" <[email-masked]>, "Praveen Jawadi" <[email-masked]>, "Shiva Kumar" <[email-masked]>, "Singaravel Perambalam" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Aravinth Muthukumar" <[email-masked]>, "Bsu Moe" <[email-masked]> 
Sent: Tuesday, January 14, 2020 8:22:01 PM 
Subject: RE: Lost voucher 

[ mailto:[email-masked] | @Escalations Dxbteam ] , [ mailto:[email-masked] | 
@Mohd Imran ] , 

Guys, the promo for half back was done in November 2019 & not in July (as stated in initial email). 

These vouchers were customer specific & as per policy (as well as mentioned in Terms&condition on GV’s), can’t be replaced if lost by customer. 

Regards 

Sachin 

04-5175412 

From: Soni Kumar <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:06 PM 
To: Durga Prasad <[email-masked]>; Praveen Jawadi <[email-masked]>; Shiva Kumar <[email-masked]>; Singaravel Perambalam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Sachin Maheshwari <[email-masked]>; Aravinth Muthukumar <[email-masked]>; Bsu Moe <[email-masked]> 
Subject: RE: Lost voucher 

Dear Shiva/Param, 

How can we trace or support customer ? 

Please advice. 

Soni Kumar, 

Area Retail Manager, 

Sharjah & Dubai-1. 

Baby Shop U.A.E. 

CUG-00971-55-9677909. 

MOB-00971-50-4950116 

From: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 4:45 PM 
To: Praveen Jawadi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Aravinth Muthukumar < [ mailto:[email-masked] | [email-masked] ] >; Soni Kumar < [ mailto:[email-masked] | [email-masked] ] >; Bsu Moe < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Lost voucher 

Hi Praveen, 

The said voucher was babyshop halfback promo ( nursery promo) redeemable across babyshop departments. 

Hi Sachin/ Aravinth- Please take a call in order to close the customer request. 

Thanks. 

Regards, 

Durga Prasad 

From: Praveen Jawadi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 1:02 PM 
To: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Lost voucher 

Hi Durga 

Can you speak to the customer and resolve the request. 

Regards 

Praveen Javvadi 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 10:26 PM 
To: Praveen Jawadi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Lost voucher 

External email sender, please take precaution. 

Hi Pravenn, 

Customer reported making a purchase at the store against which she received an AED 500 voucher however, the customer lost the voucher. We have already pushed back the customer on lost and stolen vouchers as per the TNC but she is persistent. We have already raised this with store concern team as per matrix but receiving no replies on the same. 

Please find attached invoice shared by customer for the same. The invoice also mentions that an AED 500 Discount voucher was shared with customer. Please check and confirm the voucher with store and advise further. 

Customer info: 

Name : Ankita Chaturvedi 

Phone no : 0501718891 

Email : [ mailto:[email-masked] | [email-masked] ] 

Store name where the purchase was made : Babyshop, Mall of Emirates,UAE 

Kindly look into this and advise further. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 2:26:45 PM 
Subject: RE: Lost voucher 

Hi Team, 

Please check and confirm the date of voucher. 

And as guided by Sachin, please escalate it to CP team. 

Regards 

Imran 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 12:43 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Lost voucher 

Hi Imran, 

Assuming the date mentioned below is 2 nd July 2019, I am not able to fetch any details on Babyshop Voucher promotion running in Centrepoint Mall of the Emirates store at that date. 

Please connect with CP team for any such in store voucher promotion & they can only clarify / approve this. 

Regards 

Sachin 

04-5175412 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 12:32 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Lost voucher 

Hi [ mailto:[email-masked] | 
@Sachin Maheshwari ] , 

Please assist if we can help customer in lost voucher scenario. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 5:04 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Lost voucher 

External email sender, please take precaution. 

Hi Team, 

With reference to the ticket ID: 350835 

Customer reported making a purchase at the store against which she received an AED 500 voucher however, the customer lost the voucher. We have already pushed back the customer on lost and stolen vouchers as per the TNC but she is persistent. We have already raised this with store concern team as per matrix but receiving no replies on the same. 

Customer info: 

Name : Ankita Chaturvedi 

Phone no : 0501718891 

Email : [ mailto:[email-masked] | [email-masked] ] 

Store name where the purchase was made : Babyshop, Mall of Emirates,UAE 

Kindly look into this and advise further. Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 3:55:08 PM 
Subject: Lost voucher 

Hi Team, 

Customer purchased the items on 07-02-19 from Babyshop store and she got the voucher of AED 500. But she lost the voucher and she also visited the store for the same but store team said they can not help her. Now she contacting us and asking for the help to get the voucher code so she can redeemed it. 

Customer information are: 

Name : Ankita Chaturvedi 
Phone no : 0501718891 
Email : [ mailto:[email-masked] | [email-masked] ] 
Store name : Babyshop, Mall of Emirates,UAE 

Please check and advice. 

Regards, 

Abhishek 

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