Subject: Re: late delivery // 6456594539
From: Mirza Muhammad <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Amr Essam <[email-masked]>, Priyanka Rajkumar <[email-masked]>, Ahmad Daher <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Rehan Alam <[email-masked]>
Date: Tue, 14 Jan 2020 13:19:31 +0300

Hi Imran,

We're sorry for the delay.
I will assist you to close this case asap.

--
Mirza Muhammad
Account Management
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966 594165279
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>

On Tue, Jan 14, 2020 at 10:16 AM Amr Essam <[email-masked]> wrote:

>
>
> ---------- Forwarded message ---------
> From: Mohd Imran <[email-masked]>
> Date: Tue, 14 Jan 2020 at 10:13 AM
> Subject: RE: late delivery // 6456594539
> To: Support <[email-masked]>, Amr Essam <
> [email-masked]>, [email-masked] <[email-masked]>
> CC: Priyanka Rajkumar <[email-masked]>, Seeta Seeta <
> [email-masked]>, Ahmad Daher <[email-masked]>, Inayat
> Ali <[email-masked]>, Shakeeb Arsalan <
> [email-masked]>, Apoorv Joshi <[email-masked]>,
> Escalations Dxbteam <[email-masked]>, Jessie
> Caparas <[email-masked]>
>
>
> Hi Shipa,
>
>
>
> Can we get this delivery arranged, it is pending from long.
>
>
>
> @Amr Essam <[email-masked]> Please help us to get this case
> closed.
>
>
>
> Regards
>
> Imran
>
>
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Tuesday, January 14, 2020 12:51 AM
> *To:* Escalations Dxbteam <[email-masked]>; Jessie
> Caparas <[email-masked]>
> *Cc:* Priyanka Rajkumar <[email-masked]>; Seeta Seeta <
> [email-masked]>; Ahmad Daher <[email-masked]>; Inayat
> Ali <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>
> *Subject:* Re: late delivery // 6456594539
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> Kindly look at the below case. On Jan 12, we have a confirmation from
> Shipa that a delivery will be arranged with customer but nothing seems to
> happen in this case. Case is pending since Dec 12, 2019.
>
>
>
> Please help us close this case. Attached is the status we are seeing for
> this tracking on Shipa website at this time.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Shipa Delivery Support ([email-masked])" <
> [email-masked]>
> *To: *"Apoorv Joshi" <[email-masked]>, "aessam" <
> [email-masked]>
> *Cc: *"Priyanka Rajkumar" <[email-masked]>, "escalations
> dxbteam" <[email-masked]>, "Seeta Seeta" <
> [email-masked]>, "Ahmad Daher" <[email-masked]>,
> "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>
> *Sent: *Sunday, January 12, 2020 10:58:15 AM
> *Subject: *RE: late delivery // 6456594539
>
>
>
> Dear Team,
>
> Thank you for reaching out to us.
>
> The details have been updated accordingly. And a delivery attempt will be
> arranged with the customer.
>
>
> Best regards,
>
> Yazan Alkhateeb
> Customer Care
> <https://www.shipa.com>
> *M:* 800 SHIPA
> www.shipa.com
>
>
> ------------------------------
>
> *From: *CST000000006 Shipa Customer Customer
> *Sent: *12/1/2020 4:12 AM GMT+02:00
> *To: [email-masked]; [email-masked]
> *Cc: [email-masked]; [email-masked];
> [email-masked]; [email-masked];
> [email-masked]; [email-masked]
> *Subject: *late delivery // 6456594539
>
> Hi Team,
>
>
>
> With reference to the AWB: S000349487313
>
>
>
> Kindly update customer's contact number to 0530684345 and arrange a
> delivery with the customer within today. This has been pending since Dec
> 12, 2019 and since then no action has been taken on the same.
>
>
>
> Request you to please deliver this urgently. Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"M Ataullah" <[email-masked]>
> *To: *"Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>
> *Cc: *"Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>
> *Sent: *Friday, January 10, 2020 6:50:19 PM
> *Subject: *late delivery // 6456594539
>
>
>
> Hi Team,
>
>
>
> Problem Statement: Late Delivery, Update mobile number, address,
>
>
>
> *Order Date : Dec 12, 2019*
>
>
>
> Order ID: 6456594539
>
> Tracking ID: S000349487313
>
> Assistance Required: Need Urgent Delivery
>
>
>
> Issue Description: The order was shipped from our side on 13/12/2019 but
> till now the order has not delivered to the customer, and the customer
> forwarded his contact number and address,
>
> Address ; The house is located in Al Areen neighborhood, Abha
>
> Near the Minsk Circle,
>
>
>
> Mobile Number ; 0530684345
>
>
>
> That details has been escalated to shipa team, but till now no needful
> update ,
>
> ​
>
> Kindly assist us,
>
>
>
> Regards,
>
> Ataullah
>
>
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> --
>
> Amr Essam
> Account Management
> <http://shipa.com/logistics-for-business/shipa-delivery/>
> *M:* +966594282421
> [email-masked]
> shipa.com/delivery
> <http://shipa.com/logistics-for-business/shipa-delivery/>
>