Subject: Re: Confirmation about the product ready for collecton or no? // 6455557198
From: Apoorv Joshi <[email-masked]>
To: Max Abha2 <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Alghamdi Mohammed <[email-masked]>, abhilash kuttalam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Urvika Chaudhary <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 13:17:16 -0700 (MST)

Dear Arafeh, 

Order: 6455557198 

If the customer has said to cancel, kindly proceed with RTS and mark this as not picked. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Max Abha2" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Alghamdi Mohammed" <[email-masked]>, "abhilash kuttalam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, January 12, 2020 1:44:23 AM 
Subject: Re: Confirmation about the product ready for collecton or no? // 6455557198 

Dear Arafeh, 

If the customer has said so, kindly proceed with RTS and mark this as not picked. Thank you for your help! 

Regards, 
Apoorv 

From: "Max Abha2" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Alghamdi Mohammed" <[email-masked]>, "abhilash kuttalam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, January 10, 2020 8:26:47 PM 
Subject: RE: Confirmation about the product ready for collecton or no? // 6455557198 

Dear Mr. Inayat, 

Hope you doing well! 

Kindly to know that This order is available in max aseer mall and no come before to receive it, when I called customer she said that she had request this order at oasis mall not to aseer mall. now the customer want to cancel the order and get money refund. Please advise if we can procced with return at store. 

Best regards, 

Arafeh Abu Aklin 

Store Manager 

0547418270 

Ext-7392 

Ma x Aseer Mall-Abha (60116) 

From: Inayat Ali [mailto:[email-masked]] 
Sent: Friday, January 10, 2020 5:29 PM 
To: Max Abha2 <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Confirmation about the product ready for collecton or no? // 6455557198 

External email sender, please take precaution. 

Hi Team 

Please check and update as the order status reflects "Ready for Pick up" however the items were not available when the customer visited the store. 

Order ID: 6455557198 

We look forward for a quick response as the customer is awaiting for his items to be available. 

Thanks 

Inayat Ali 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 10 January, 2020 14:49:13 
Subject: Confirmation about the product ready for collecton or no? // 6455557198 

Hi team, 

Problem Statement: Confirmation abou the product ready for collecton or no? 

Order Date : Dec 4, 2019 

Order ID: 6455557198 

Tracking ID: 645555719822999991 

Assistance Required: Confirmation about the product ready for collecton or no? 

Issue Description: The customer is complaining that he went to the Mall to collect his order after reeceving the message for collcetion but his order was not ready for collection , though the status shows that it is ready for pick up. so kindly confirm whether it is ready for pick up or not since the status shows Ready for pick up. 

Regards, 

Shafeeque 

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