Subject: Re: [#336335] - Re: Thank you for collecting your order
From: Apoorv Joshi <[email-masked]>
To: Alghamdi Mohammed <[email-masked]>, Max Thumama <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <[email-masked]>, enaam alsraisri <[email-masked]>, hussam fahim <[email-masked]>, Otto Vangraan <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 11 Jan 2020 19:15:31 -0700 (MST)

Dear Team, 

Kindly update on the below case urgently. This case is pending since Dec 28, 2019 and the order is still showing ready to ship. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Alghamdi Mohammed" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Max Thumama" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "Raghu Pillai" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "enaam alsraisri" <[email-masked]>, "hussam fahim" <[email-masked]>, "Otto Vangraan" <[email-masked]> 
Sent: Saturday, December 28, 2019 6:10:11 PM 
Subject: Re: [#336335] - Re: Thank you for collecting your order 

Dear Store Manager, 

Kindly help is in checking on this. 
Thanks and Regards 
Mohammed Alghamdi 
Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Mohd Imran <[email-masked]> 
Sent: Saturday, December 28, 2019 12:32 
To: Max Thumama; Alghamdi Mohammed 
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Nikhil Bishnoi; Escalations Dxbteam; Sagaya Suresh Kumar; Raghu Pillai; Suvadeep Saha; Apoorv Joshi 
Subject: RE: [#336335] - Re: Thank you for collecting your order 

Hi [ mailto:[email-masked] | @Max Thumama ] , 

Please share the status. 

[ mailto:[email-masked] | @Alghamdi
 Mohammed ] please help us to get this closed. 

Regards 

Imran 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, December 27, 2019 4:38 AM 
To: Mohd Imran <[email-masked]> 
Cc: Max Thumama <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]> 
Subject: Re: [#336335] - Re: Thank you for collecting your order 

External email sender, please take precaution. 

Hi Team, 

Any updates on the below case? Customer is asking for a refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Max Thumama" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Raghu Pillai" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 21 December, 2019 14:36:02 
Subject: RE: [#336335] - Re: Thank you for collecting your order 

Hi [ mailto:[email-masked] | @Max
 Thumama ] , 

Please get this closed. 

Regards 

Imran 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 14, 2019 4:54 PM 
To: Max Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#336335] - Re: Thank you for collecting your order 

Hi [ mailto:[email-masked] | @Max
 Thumama ] , 

Kindly confirm regarding shipment status. 

PFA POD from warehouse. 

Regards 

Imran 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 14, 2019 11:00 AM 
To: Max < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#336335] - Re: Thank you for collecting your order 

Dear Team, 

PFA, the POD for your reference. 

Thanks 

Esaf 

From: Max [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Saturday, December 14, 2019 9:56 AM 
To: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#336335] - Re: Thank you for collecting your order 

External email sender, please take precaution. 

Please resolve as hybris is still not updated. And please provide with delivery note for proof to the store. 

Store Code : Max60278 

On Sat, 14 Dec at 10:28 AM , Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Team, 

Below Said order we shipped and handed over to store . 

Thanks 

Esaf 

BQ_BEGIN

From: Max [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Saturday, December 14, 2019 7:51 AM 
To: Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#336335] - Re: Thank you for collecting your order 

External email sender, please take precaution. 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/336335 | #336335 ] 

Problem Statement: Late Shipping​ 

Order Date : 17-Nov-2019 
Order ID: 6451807169 
Tracking ID: 645180716922999991 

Assistance Required: Need Urgent Delivery / Proceed with the refund 

Issue Description: Customer placed order on 17-Nov-2019 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2017. And customer is too pissed and wants refund so proceed with whatever would be fast enough. 

​ 

Thanks & Regards, 

Abhishek Sisodia 

BQ_BEGIN

On Sat, 14 Dec at 4:14 AM , Saman Omar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

My Order Number #6451807169 

I've placed this order on 17th November 

Since then i haven't received my order 

I contacted by email and they continuesly saying me that they are try to solve this issue 

3 to 4 days back i asked them for tefund sunce then they didn't reply me 

Now i want my full refunds 

Thanks 

BQ_BEGIN

On Fri, 13 Dec 2019, 11:13 Max, < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Dear Customer, 

This email concerns your Customer Service case # 336335 

I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query. 

We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed. 

Looking forward to your response. 

عميلنا العزيز, 

تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 336335 

نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك. 

نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها. 

نتطلع الى ردكم. 

-—— 

Abhishek Sisodia : 

Hi Saman, 

Thank you for contacting us. 

We would be happy to help you. However for us to check and investigate, we would need some more information. 

Please let us know your order number for which you are contacting us now. 

Looking forward to hearing from you. 

Your friends, 

The Support Team 

BQ_END

BQ_END

336335:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
BQ_END

BQ_END

336335:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com