Subject: Fwd: Return Issue - 6453700212
From: Apoorv Joshi <[email-masked]>
To: M Ataullah <[email-masked]>
Date: Sat, 11 Jan 2020 13:56:12 -0700 (MST)

Ataullah, 

please follow the instructions shared below by jessie and close the case. 

regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Thursday, January 9, 2020 5:57:31 PM 
Subject: RE: Return Issue - 6453700212 

Hi Apoorv, 

Raise it to JIRA to delete the RMA and recreate it based on the below screenshot: 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 9, 2020 6:02 AM 
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]> 
Subject: Return Issue - 6453700212 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6453700212 

AWB: 34112537868093 

Customer has confirmed returning the following items under above mentioned AWB: 

161294504 - - Slip-On Ballerinas with Printed Elasticised Band 

161519825 - - Pointed Toe Mules with Buckle Closure 

161150510 - - Slip-On Ballerina Shoes 

161590864 - - Striped Crossbody Bag with Detachable Chain Strap 
161519792 - - Pointed Toe Quilted Ballerina Shoes 

Kindly confirm if we have received these items at the WH. If so, please process them under RMA: 23017438 on priority. However, as per the RMA it appears that we have received only 4 items. 

Please advise. Thank you for your help! 

Regards, 

Apoorv 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 5:10:49 PM 
Subject: Refund not processed, 

Hi Team, 

Problem Statement: Refund not processed 

Order Date : Nov 24, 2019 

Order ID: 6453700212 

Return Tracking ID: 34112537868093 

RMA Number : 23017438 

Date of return request : 12/1/19 

Assistance Required: Need confirmation how many items have you received 

Issue Description: Customer placed order on 17-Nov-2019 and the customer raised a return request on 12/1/19 for 5 items and he is confirming that he handed over 5 items to the courier team . As per the Hybris the RMA status showing that four items has been received and status of refund is in progress for four items only and this (161590864) item status is still submitted to warehouse. So please confirm how many items have you received under this tracking number 34112537868093 and advise us . 

it's escalated to conlon team but no reply from there, 

Regards, 

Ataulah 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com