Subject: Fwd: Missing Items
From: Apoorv Joshi <[email-masked]>
To: Ahmad Daher <[email-masked]>
Date: Sat, 11 Jan 2020 10:50:53 -0700 (MST)

Ahmad, 

Inform the customer and close case. 

Regards, 
Apoorv 

From: "BHRdc Ecomm" <[email-masked]> 
To: "dominic arackal" <[email-masked]>, "Sharfuddeen Kadavan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Centrepoint" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ahmad Daher" <[email-masked]> 
Sent: Saturday, January 11, 2020 11:39:06 AM 
Subject: Re: Missing Items 

Dear Sir, 

As i was personally call to the customer and reconfirm that she received her order missing items in the month of December itself.. and issue was closed. 

Dear CC Team & All, 

Requested to you kindly take an latest update from the customer before raise any complain. 

E-Comm WH Team 

ARG Logistics , Bahrain 

Ph:+ 973 17116283 

Extn: 283 

From: Dominic Arackal <[email-masked]> 
Sent: Thursday, January 9, 2020 9:29 AM 
To: BHRdc Ecomm <[email-masked]>; Sharfuddeen Kadavan <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ahmad Daher <[email-masked]> 
Subject: RE: Missing Items 

Dear Suvo 

Pls revert urgently 

Regards 

Dominic arackal 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 09, 2020 3:17 AM 
To: BHRdc Ecomm <[email-masked]>; Dominic Arackal <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ahmad Daher <[email-masked]> 
Subject: Missing Items 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 7664852031 

AWB: 45439595106 

Kindly confirm how many packages/box/container were handed over to the courier partner regarding this order. Customer has placed an order for a total of 10 items and customer is reporting he only received 5 items. On Aramex it shows only 1 package was handed over to them. 

Missing items are as follows: 

161275043 - - Juniors Embroidered Applique Detail Bathrobe - BHD9.50 

159755368 - - Keeper Toilet Seat with Anti-Slip Function - BHD3.50 

160911932 - - Juniors Embroidered T-Shirt with Striped Jog Pants - BHD6.50 

160911926 - - Juniors Rocket Detail T-Shirt with Striped Jog Pants - BHD6.50 

160768741 - - Posh Textured Gilet - BHD9.90 

Kindly check and advise on priority. Thank you for your help! 

Regards, 

Apoorv 

From: "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 8, 2020 9:22:46 PM 
Subject: Partial shipped 

Hi team 

Kindly check and revert 

Ticket 369149 

Hi 

After wishing a good day 

Problem Statement: (Missing items) 

Order Date : Dec 20, 2019 

Order ID: 7664852031 

Tracking ID: 45439595106 

Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all items has been shipped/Delivered from our side. 

The missing item are : 

161275043 - - Juniors Embroidered Applique Detail Bathrobe...BHD9.50 

159755368 - - Keeper Toilet Seat with Anti-Slip Function.....BHD3.50 

160911932 - - Juniors Embroidered T-Shirt with Striped Jog Pants....BHD6.50 

160911926 - - Juniors Rocket Detail T-Shirt with Striped Jog Pants......BHD6.50 

160768741 - - Posh Textured Gilet....BHD9.90 

Kindly check and revert 

Regards, 

Ahmad 

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