Subject: Re: Proof of delivery
From: Apoorv Joshi <[email-masked]>
To: Ahmad Daher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 9 Jan 2020 18:00:53 -0700 (MST)

Hi Ahmed, 

Customer is just asking for a signature proof in this ticket, nowhere in this ticket we have informed customer that National ID is over the POD and confirmed it with customer. Please directly ask the customer if this is his national ID: 1553321050. If the customer says no, then we'll be able to escalate this to Shipa for further investigation as we do not have signature and ID proof agreement with Shipa. So we need a written proof from customer denying the National ID then only this will be valid as a wrong delivery. 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, January 9, 2020 3:26:39 PM 
Subject: Re: Proof of delivery 

Hi Apoorv 

I have mentioned that customer did not accept it, customer said there is no signature 
Kindly check and revert 
Regards 
Ahmad 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, January 8, 2020 10:18:41 PM 
Subject: Proof of delivery 

Ticket #375473 

Hi team 

Order Date : Nov 22, 2019 

Order ID: 6454696652 
Tracking ID: S000292937114 

Issue Description: As per your website the order has been delivered, but the customer is saying he has not receive the order.. 

We've received a proof from partner courier but there was no signature 
we've sent the proof to customer but customer did not accept it 

Kindly check and revert 

Regards 
Ahmad