Subject: Re: Shortbanking Issue C&C order 6452489597
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: manager thumama <[email-masked]>, Manager Albaha <[email-masked]>, centrepoint thumama <[email-masked]>, Qazi Mohammed <[email-masked]>, Shinil James <[email-masked]>, AzarudeenSathakathullah <[email-masked]>, SayedAhmed <[email-masked]>, Commoncoordinator Abha <[email-masked]>, Mohammed Ijazuddeen <[email-masked]>
Date: Tue, 7 Jan 2020 12:24:18 -0700 (MST)

Hi Malik, 

Thank you for the confirmation. 

Has the customer collected the attached amount from CP Thumama a well? 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "manager thumama" <[email-masked]>, "Manager Albaha" <[email-masked]>, "centrepoint thumama" <[email-masked]>, "Qazi Mohammed" <[email-masked]>, "Shinil James" <[email-masked]>, "AzarudeenSathakathullah" <[email-masked]>, "SayedAhmed" <[email-masked]>, "Commoncoordinator Abha" <[email-masked]>, "Mohammed Ijazuddeen" <[email-masked]> 
Sent: Tuesday, January 7, 2020 10:25:49 AM 
Subject: RE: Shortbanking Issue C&C order 6452489597 

Hi Apoorv , 

Done. 

PFA 

Regards, 

Malik Ismail 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, January 6, 2020 9:01 PM 
To: Malik Ismail <[email-masked]> 
Cc: Manager Thumama <[email-masked]>; Manager Albaha <[email-masked]>; Centrepoint Thumama <[email-masked]>; Qazi Mohammed <[email-masked]>; Shinil James <[email-masked]>; AzarudeenSathakathullah <[email-masked]>; SayedAhmed <[email-masked]>; Commoncoordinator Abha <[email-masked]>; Mohammed Ijazuddeen <[email-masked]> 
Subject: Re: Shortbanking Issue C&C order 6452489597 

External email sender, please take precaution. 

Hi Malik, 

Manager Albaha has confirmed depositing in the company's account. Kindly have Short Banking arranged at the CP Thumama. Customer can be reached on +966555802034 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "manager thumama" < [ mailto:[email-masked] | [email-masked] ] >, "Manager Albaha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "centrepoint thumama" < [ mailto:[email-masked] | [email-masked] ] >, "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Shinil James" < [ mailto:[email-masked] | [email-masked] ] >, "AzarudeenSathakathullah" < [ mailto:[email-masked] | [email-masked] ] >, "SayedAhmed" < [ mailto:[email-masked] | [email-masked] ] >, "Commoncoordinator Abha" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Ijazuddeen" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 5, 2020 10:19:36 AM 
Subject: RE: Shortbanking Issue C&C order 6452489597 

Hi [ mailto:[email-masked] | 
@Manager Thumama ] , 

Will arrange short banking through your store , once receive please do the needful. 

[ mailto:[email-masked] | @Manager Albaha ] , 

Please deposit the amount to company account. 

Regards, 

Malik Ismail 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 5, 2020 12:16 AM 
To: Manager Thumama < [ mailto:[email-masked] | [email-masked] ] >; Manager Albaha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Thumama < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Shinil James < [ mailto:[email-masked] | [email-masked] ] >; AzarudeenSathakathullah < [ mailto:[email-masked] | [email-masked] ] >; SayedAhmed < [ mailto:[email-masked] | [email-masked] ] >; Commoncoordinator Abha < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Ijazuddeen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Shortbanking Issue C&C order 6452489597 

External email sender, please take precaution. 

Dear Sunil, 

Kindly proceed with depositing to the company/regional finance account so CP Thumama can proceed with SB. 

@Mahboob - Please contact the customer on +966555802034 to collect the cash once SB has been arranged. 

Thank you both for your help and following up on this. 

Regards, 

Apoorv 

From: "manager thumama" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manager Albaha" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "centrepoint thumama" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Shinil James" < [ mailto:[email-masked] | [email-masked] ] >, "AzarudeenSathakathullah" < [ mailto:[email-masked] | [email-masked] ] >, "SayedAhmed" < [ mailto:[email-masked] | [email-masked] ] >, "Commoncoordinator Abha" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Ijazuddeen" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 5, 2020 1:34:07 AM 
Subject: Re: Shortbanking Issue C&C order 6452489597 

Dear Team 

Please arrange the short banking for the same in CP Thumama.We cant share any personal AC number.I would suggest to go thru a proper process.Which has to be happen by Our regional finance. 

Requesting to the team Please do the needful ASAP. 

Thanks & Regards, 

MAHBOOB 

MANAGER-CP-THUMAMA. 

0503371736 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 10:04 PM 
To: Manager Albaha < [ mailto:[email-masked] | [email-masked] ] >; Manager Thumama < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Shinil James < [ mailto:[email-masked] | [email-masked] ] >; AzarudeenSathakathullah < [ mailto:[email-masked] | [email-masked] ] >; SayedAhmed < [ mailto:[email-masked] | [email-masked] ] >; Commoncoordinator Abha < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Ijazuddeen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Shortbanking Issue C&C order 6452489597 

External email sender, please take precaution. 

Dear Sunil, 

Looping in @Thumama to follow up on this. 

Thank you for your help. 

Regards, 

Apoorv 

From: "Manager Albaha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "manager thumama" < [ mailto:[email-masked] | [email-masked] ] >, "Shinil James" < [ mailto:[email-masked] | [email-masked] ] >, "AzarudeenSathakathullah" < [ mailto:[email-masked] | [email-masked] ] >, "SayedAhmed" < [ mailto:[email-masked] | [email-masked] ] >, "Commoncoordinator Abha" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Ijazuddeen" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 5, 2020 12:15:49 AM 
Subject: RE: Shortbanking Issue C&C order 6452489597 

Dear Apoorv, 

CP Thumama team can do Short banking and handover to customer Or if CP Thumama team can share account number we can transfer amount Sr.70/- from CP Albaha. 

If CP Thumama team doing SB then CP Albaha team must deposit to company account Sr.70/- pls kindly confirm from your end. 

Sunil Gharti 

Cp Albaha 

Mob:0537736106 

IP: 7306 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 04, 2020 09:36 م 
To: Manager Albaha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Thumama < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shinil James < [ mailto:[email-masked] | [email-masked] ] >; SayedAhmed < [ mailto:[email-masked] | [email-masked] ] >; AzarudeenSathakathullah < [ mailto:[email-masked] | [email-masked] ] >; Commoncoordinator Abha < [ mailto:[email-masked] | [email-masked] ] >; Albaha Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Manager Thumama < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Ijazuddeen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Shortbanking Issue C&C order 6452489597 

External email sender, please take precaution. 

Dear Sunil, 

Once the deposit is done, can the customer collect from CP Thumama after that? 

Please advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Manager Albaha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "centrepoint thumama" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shinil James" < [ mailto:[email-masked] | [email-masked] ] >, "SayedAhmed" < [ mailto:[email-masked] | [email-masked] ] >, "AzarudeenSathakathullah" < [ mailto:[email-masked] | [email-masked] ] >, "Commoncoordinator Abha" < [ mailto:[email-masked] | [email-masked] ] >, "Albaha Centrepoint" < [ mailto:[email-masked] | [email-masked] ] >, "manager thumama" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Ijazuddeen" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 11:58:09 PM 
Subject: RE: Shortbanking Issue C&C order 6452489597 

Dear Apoorv, 

Then will deposit Sr.70/- to company account tonight itself. 

Sunil Gharti 

Cp Albaha 

Mob:0537736106 

IP: 7306 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 04, 2020 08:10 م 
To: Manager Albaha < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shinil James < [ mailto:[email-masked] | [email-masked] ] >; SayedAhmed < [ mailto:[email-masked] | [email-masked] ] >; AzarudeenSathakathullah < [ mailto:[email-masked] | [email-masked] ] >; Commoncoordinator Abha < [ mailto:[email-masked] | [email-masked] ] >; Albaha Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Manager Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Shortbanking Issue 

External email sender, please take precaution. 

Dear Malik/Sunil, 

Customer is in a different location and that is the reason why he was unable to pickup this order. We were advised to ask the customer his nearby store for short banking to be arranged. Customer can not collect cash from Albaha. This needs to be collected from CP Thumama. Please arrange for Short banking in that location. Customer's contact number is +966555802034. 

Customer is also approaching CP Thumama again and again for short banking. 

Attaching the case history again as screenshots. Kindly advise. Thank you. 

Regards, 

Apoorv 

From: "Manager Albaha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shinil James" < [ mailto:[email-masked] | [email-masked] ] >, "SayedAhmed" < [ mailto:[email-masked] | [email-masked] ] >, "AzarudeenSathakathullah" < [ mailto:[email-masked] | [email-masked] ] >, "Commoncoordinator Abha" < [ mailto:[email-masked] | [email-masked] ] >, "Albaha Centrepoint" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 1:59:31 PM 
Subject: RE: Shortbanking Issue 

Dear Mr.Malik, 

Customer didn’t collect cash from store yet kindly advise to him visit and collect his refund amount Sr.70/- or share his contact number will call him. 

Sunil Gharti 

Cp Albaha 

Mob:0537736106 

IP: 7306 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 04, 2020 10:32 ص 
To: Manager Albaha < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shinil James < [ mailto:[email-masked] | [email-masked] ] >; SayedAhmed < [ mailto:[email-masked] | [email-masked] ] >; AzarudeenSathakathullah < [ mailto:[email-masked] | [email-masked] ] >; Commoncoordinator Abha < [ mailto:[email-masked] | [email-masked] ] >; Albaha Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Shortbanking Issue 
Importance: High 

Hi Sunil, 

Please confirm if customer collected his cash refund for this C&C order 6452489597 and share POD. 

As per system RTS done as cash refund. 

Its COC case need to be close urgently. 

Regards, 

Malik Ismail 

From: Manager Albaha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 11:12 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shinil James < [ mailto:[email-masked] | [email-masked] ] >; SayedAhmed < [ mailto:[email-masked] | [email-masked] ] >; AzarudeenSathakathullah < [ mailto:[email-masked] | [email-masked] ] >; Commoncoordinator Abha < [ mailto:[email-masked] | [email-masked] ] >; Albaha Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Shortbanking Issue 

Dear team, 

Pls share clear transaction details on below CnC order issue. 

Sunil Gharti 

Cp Albaha 

Mob:0537736106 

IP: 7306 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 04, 2020 07:13 ص 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manager Albaha < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Shortbanking Issue 

Hi [ mailto:[email-masked] | 
@Manager Albaha ] , 

As per system RTS is done as cash refund for C&C order 6452489597. 

Please confirm. 

Regards, 

Malik Ismail 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 5:20 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Shortbanking Issue 

External email sender, please take precaution. 

Hi Malik, 

With reference to the order number: 6452489597 

Ticket ID: 310608 

Customer selected a different location in this click and collect order and was unable to pick up this order. We were advised that Shortbanking will be arranged for this order. 

Since this has not been arranged yet, customer is approaching the store directly. Please find attached screenshot for the store where shortbanking needs to be arranged. 

Kindly do the needful on priority and help us close this case. Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com