Subject: Re: No response from warehouse team
From: Apoorv Joshi <[email-masked]>
To: Piyush Mani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 7 Jan 2020 12:21:10 -0700 (MST)

Hi Piyush, 

I am not sure how is this incomplete order as customer has ordered 2 48 piece items in this order, 3 QTY each which is 6 packs big ones. The 3rd item is 24 piece and those are also ordered in qty of 3. So if the customer is saying she has received 3 small packs, this is what she ordered in the first place. 

Please check with the customer properly and take the number of large packs - 48 piece ones she has received and how many small packs - 24 piece ones she has received. If the total is 9 then she has received the complete order. 

Regards, 
Apoorv 

From: "Piyush Mani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 7, 2020 5:13:13 PM 
Subject: No response from warehouse team 

Hi, 

With reference to case number: 290022 

Problem Statement: Customer is complaining that they purchased total of nine packs of items under the order however, they received seven packs and three small packs and complaining the she didn't received the complete order. 

Order Date : Nov 9, 2019 
Order ID: 6450638706 
Tracking ID: 290063359953 

This case is forwarded to warehouse team for 3 times but they are not giving any response. 

Assistance Required: Kindly look into the issue and do the needful. 

Regards, 
Piyush