Subject: Re: Losing in transit
From: Apoorv Joshi <[email-masked]>
To: Ahmad Daher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 6 Jan 2020 18:14:43 -0700 (MST)

Hi Ahmad, 

As I can check the ticket, it looks like a POD has already been shared with customer in this case. On top of the POD you can see the number that is starting with "1", that is customer's national ID. Check with customer if the ID mentioned on it is his, if not, then reply to this email. We will try getting an approval for a refund on the same. 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, January 6, 2020 9:27:15 PM 
Subject: Losing in transit 

Hi team 
ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/375473 | #375473 ] 

Order ID: 6454696652 
Order Date : Nov 22, 2019 
Tracking ID: S000292937114 

Customer claims that he has not received his/her order, status shows delivered, and we could not get proof of delivery 

Kindly check and revert 

Regards 
Ahmad