Subject: Re: Refund approval - 9516953892
From: Apoorv Joshi <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 29 Jan 2022 01:09:49 -0700 (MST)

Hi Prakash, 

Can you please assist us on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, January 28, 2022 6:37:01 PM 
Subject: Refund approval - 9516953892 

Hi Prakash, 

Hope you are doing well. 

With reference to the order number: 9516953892 
AWB: FP120221002181 

Order has been marked as delivered and customer is reporting not receiving this order. We have already checked with courier and as per them order has been delivered and we have received POD from them as well. The POD shared has been denied by customer, customer has confirmed that the door which LMG has shared is not the same door as customer's. 

The customer contacted us regarding this issue on Jan 2. We received POD from LMG on Jan 19 and the same was shared with customer on the same date. 

Customer is shopping with us since April 2021 and has 12 completed orders worth AED 3681.20. The order against which customer is denying receiving is worth AED 619.8. 

Kindly provide us a refund approval for this so we can close this case asap. Attaching POD shared for reference as well. Thank you for your help! 

Regards, 
Apoorv