Subject: Re: Enquiry for Tabby payment - ticket ID 3721584
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 27 Jan 2022 00:26:13 -0700 (MST)

Hi Jessie, 

Apologies for this mistake. I have cascaded this to the whole team and we will ensure the agents never repeat this.The case has been marked as Fatal in the QA as well. I will share warning with this agent. 

Thank you for guiding us on this and your feedback. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Thursday, January 27, 2022 11:43:48 AM 
Subject: Enquiry for Tabby payment - ticket ID 3721584 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] 

The agent confirmed on email that tabby can be used in store when in fact this payment option is only available online for now. 

This has reached top management and information shared is completely wrong! 

Where did we get this information? Are we not properly checking our terms before confirming such things to the customer? 

Please ensure the correct information is cascaded to the team and this agent and mark this as fatal. 

FYI [ mailto:[email-masked] | 
@Mohd Imran ] [ mailto:[email-masked] | 
@Malik Ismail ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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