Subject: Re: Updated Aramex Matrix
From: Apoorv Joshi <[email-masked]>
To: Marniel Baul <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 24 Jan 2022 02:47:15 -0700 (MST)

Dear Marniel, 

Thank you for clarifying on the below. 

However, the customer's correct contact number has been shared on this same request on Jan 19, 2022- 0588169339. 
AWB - 47382744242 

We haven't received any update on the same instead we were advised to contact on those emails and also now the shipment is showing as RTO. Was the contact number updated, was the customer contacted on the correct number shared on Jan 19, 2022? 

If the package is still with you, kindly try contacting customer on their correct contact number and delivering their package. 

Please advise on the above. Thank you for you for your help! 

Regards, 
Apoorv 

From: "Marniel Baul" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, January 24, 2022 9:38:55 AM 
Subject: RE: Updated Aramex Matrix 

Dear, 

Please disregard that is not intended for Landmark. 

Thanks and Regards, 

Marneil Anne Baul-Sabocojan 

Customer Success Executive 

Aramex 

Direct Line: 97146076421 

Direct Line: 966115121821 

Email: [ mailto:[email-masked] | [email-masked] ] 

aramex.com 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, January 23, 2022 1:22 PM 
To: Marniel Baul <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: FW: Updated Aramex Matrix 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @Marniel Baul ] 

What does Salla related inquiries mean? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 21, 2022 6:05 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Updated Aramex Matrix 

External email sender, please take precaution. 

Hi Jessie, 

Can you please check for the following ticket id - 3786618. This is for Aramex UAE and we are escalating to the emails advised below, but attached is the response we are receiving from Aramex. Please look into this and advise, attaching aramex response. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 12, 2022 5:38:02 PM 
Subject: Re: Updated Aramex Matrix 

Thanks Jessie 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 12, 2022 4:38:20 PM 
Subject: RE: Updated Aramex Matrix 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

This is for for Aramex UAE, Egypt, Bahrain, KSA & Oman. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 12, 2022 2:46 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Updated Aramex Matrix 

External email sender, please take precaution. 

Hi Jessie, 

Is this for KSA only? 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 12, 2022 2:58:39 PM 
Subject: Updated Aramex Matrix 

Hi All, 

Please find the below. 

	

Escalation Matrix 	

Position 	

Contact Number 

[ mailto:[email-masked] | [email-masked] ] 	

Customer Success Specialist 	

971501085582 

[ mailto:[email-masked] | [email-masked] ] 	

Global Leader Strategic accounts 	

971562300246 

[ mailto:[email-masked] | [email-masked] ] 	

Global Manager Strategic accounts 	

971582466390 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMarniel%40aramex.com%7Cb3c9c54fcd3d425bff8f08d9de51d8b6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637785265374911424%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=FWW63jiS6PznT7qZdvfoYBCIu0Lv771Fl0zBSt4Sync%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMarniel%40aramex.com%7Cb3c9c54fcd3d425bff8f08d9de51d8b6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637785265374911424%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=FWW63jiS6PznT7qZdvfoYBCIu0Lv771Fl0zBSt4Sync%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]