Subject: FW: [#554547] Rejected refund transactions - 28 November 2021 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 23 Jan 2022 04:57:06 +0000

Hi All,

FYI

From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Thursday, January 20, 2022 1:07 PM
To: Neha K <[email-masked]>
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]>; jennie.james <[email-masked]>
Subject: Re: [#554547] Rejected refund transactions - 28 November 2021 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Hello ​LMG Team,
​
Please find the attached file with claim ID and refund processed date. For the below 4 transactions we are waiting for the Claim IDs.

Fort ID
RRN
Auth Code
CardNumber
Date of TRX
Transaction
 amount
Refund
 amount
MID
Terminal#

 (Non-mandatory)
PSP
Channel
Merchant Reference
Merchant Name
Status of Transaction
Comments
169999990320977643
131221144489
033405
537767******6144
20211108
974.00
974.00
900000001473
PayFort
Mada
6364994417
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990329120696
132020193315
258626
506968******6790
20211116
266.50
118.00
900000001473
PayFort
Mada
6367092720
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990334316050
132606315708
095992
432328******2779
20211122
40.00
40.00
900000001473
PayFort
Mada
6369025928
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990336858511
132810007402
186411
506968******3860
20211124
519.00
519.00
900000001473
PayFort
Mada
6369649559
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system on 27/12/2021. Refer to the table attached for the Claim ID.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Thu, 30 Dec, 2021 at 1:38 PM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Ticket ID: 554547

Hi Neha,

We sincerely apologize for the delay in reverting back to you on the status1 of the mada manual refunds requested by you in this thread.

We understand that this may be creating follow ups from customers and we assure you our teams are following up closely with the acquiring bank to submit the request(s) in the system as soon as possible. As per the acquiring bank, the pending refunds will be submitted to the claims processing system on 29/12/2021 and claim IDs/ confirmation for 511 transactions for the remaining transactions we are following up with the bank.

For the Al Rajhi bank to Al Rajhi bank refund, they are preparing a voucher to credit the refund to the cardholder's account the customer will be credited by 29th Dec 2021.

If you have settled the refund request(s) with your customer(s) already, please (1) inform us immediately so that we can communicate this to the acquiring bank to stop the manual refund request raised and (2) ensure that you obtain and retain clear documentation from your customer regarding proof of settlement. Please note that the mada rules prescribe a certain refund flow for mada transactions whereby refunds must be processed to the original payment method. It is your responsibility to comply with these requirements as applicable to merchants.

We sincerely apologize for the inconvenience this may cause and remain at your disposal should you have any questions.

1 status refers to whether the mada manual refunds have been submitted by the acquiring bank to the claim processing system.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

554547:58665
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com