Subject: Re: Refund Issue#8114011787
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Mari Muthu <[email-masked]>, Mustafa Chakki <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Reddy Prasad <[email-masked]>, Ajith Pillai <[email-masked]>
Date: Sat, 15 Jan 2022 02:27:25 -0700 (MST)

Hi Akshay, 

Kindly assist us to close this. Thank you for your help! 

Regards, 
Apoorv. 

From: "Akshay Berry" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mari Muthu" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "AHMED OMER" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Ajith Pillai" <[email-masked]> 
Sent: Thursday, 13 January, 2022 13:31:47 
Subject: RE: Refund Issue#8114011787 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Mari Muthu ] 

Reminder on the below if the refund has been done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Monday, January 10, 2022 10:10 AM 
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Mari Muthu <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Reddy Prasad <[email-masked]> 
Subject: RE: Refund Issue#8114011787 

Looping in [ mailto:[email-masked] | 
@Mari Muthu ] Please check the below mention transaction details in KNET portal. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 8, 2022 12:49 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mari Muthu < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue#8114011787 

External email sender, please take precaution. 

Hi Akshay/Shababe, 

Kindly assist to get RRN for the below refund against 8114011787. Customer checked with his bank regarding the refund and they are asking him to share the refund RRN to check. 

Thank you for your help! 

Regards, 

Apoorv 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 4, 2022 9:51:56 PM 
Subject: Refund Issue#8114011787 

Hi Team, 

Ticket No(3521718) 

Problem Statement: Refund Issue 

Order Date : Nov 19, 2021 

Order ID: 8114011787 

RMA: 1001664251 

Assistance Required: Need transaction RRN 

Issue Description: As per the hybris the refund has been done from our end on 11/24/21. But customer claiming that he has not received the refund. kindly check and provide us the RRN asap. 

Regards, 

Ahmed Omer 

CS Team. 

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