Subject: RE: Refund Tickets Related
From: Faraz Lohani <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>, "Mohammed Athar (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 3 Jan 2022 09:34:31 +0000

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Please update for the below refund pending.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Mohamed Mahmoud <[email-masked]>
Sent: Thursday, November 25, 2021 11:38 AM
To: Mohammed Athar (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: FW: Refund Tickets Related
Importance: High

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>

Please find the below bank details shared by the Cst for order 6362586099

Thanks
Ali

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 25, 2021 10:05 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Tickets Related

External email sender, please take precaution.
Hi Mahmoud,

Order Number: 6362586099

Customer has shared the following details:

IBAN: SA23 8000 0543 6080 1965 2217
account number - 543608019652217
Bank - Al Rajhi
Branch - 54300 ar rabi

Kindly assist to close this case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 21, 2021 12:09:15 PM
Subject: RE: Refund Tickets Related

@Manish Kumar<mailto:[email-masked]>

Please close it.

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 20, 2021 2:07 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Tickets Related

External email sender, please take precaution.
Hi Mahmoud,

Please confrim if we can close the case for order id - 6362052158 or should we keep it on 3rd party.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 17, 2021 2:55:11 PM
Subject: Re: Refund Tickets Related

Hi Mahmoud,

Please find the below bank details for the order id - 6362052158 and for remianing 2 orders we have again followed up to share their bank details.

Account holder name: Jamila Fayah Al Roqi
Bank Name: Al-Rajhi Bank
Branch Name: Sajer Branch
Account Number: 196608010060691
IBAN Number: SA8080000196608010060691
Account Type: Current Account

Order Number
Rejection reason
FD#
6360274721
Account number is wrong
3332978
6362052158
Account number is wrong
3332898
6356026720
Account number is wrong
3271534

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 16, 2021 6:12:44 PM
Subject: FW: Refund Tickets Related

Hi Team,

Kindly get the correct account number from the below Customers.

Order Number
Rejection reason
6360274721
Account number is wrong
6362052158
Account number is wrong
6358881933
Refund already done
6356026720
Account number is wrong

Thanks,
Ali

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 16, 2021 4:06 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Tickets Related

Hi @Mohamed Mahmoud<mailto:[email-masked]> Please find the reason for the rejection of the below cases. Remaining cases will process the refund & update you if any rejection is found.

Order Number
Rejection reason
6360274721
Account number is wrong
6362052158
Account number is wrong
6358881933
Refund already done
6356026720
Account number is wrong

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 16, 2021 2:28 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Refund Tickets Related
Importance: High

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Please check the below open cases and let us know if any help is needed to close them.

Order Number
6360274721
6362052158
6362457329
6362586099
6363026822
6363218909
6364988269
6358881933
6356026720
6347030715

Thanks,
Mohamed Ali
Escalation Desk - WebTeam.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com