Subject: Re: Refund Issue - 8114403310
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Jessie Caparas <[email-masked]>, Reddy Prasad <[email-masked]>, Manish Kumar <[email-masked]>, abdulqader ahmed <[email-masked]>
Date: Sun, 26 Dec 2021 06:14:17 -0700 (MST)

Hi Shababe, 

Can we get a transaction id or any refund acknowledgement for the customer to share with his bank to close this case. 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Manish Kumar" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 26, 2021 6:23:28 PM 
Subject: RE: Refund Issue - 8114403310 

Hi Shakeeb, 

I can see there are two transaction happened on the same amount, however one got error and other successfully processed. 

Thanks, 

Shababe Quamar 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, December 25, 2021 4:48 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mustafa Chakki <[email-masked]>; Jessie Caparas <[email-masked]>; Reddy Prasad <[email-masked]>; Manish Kumar <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Refund Issue - 8114403310 

External email sender, please take precaution. 

Hi Shababe, 

Any update on this? 

Regards 
Shakeeb 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 22, 2021 8:41:26 AM 
Subject: Refund Issue - 8114403310 

Hi Team 

With Reference to the 

Order ID: 8114403310 

RMA: 1001663535 
Amount : KWD 7.64 

The Customer reported that He did contacted his bank and they mentioned that the refund was credited and it was reversed the very next minute by landmark . 

The transaction id is 132820009619 

Kindly check and advise us what to do in this case. 

Regards, 

Apoorv 

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