Subject: RE: Bank Transfer // Refund approval // 9503572976
From: Faraz Lohani <[email-masked]>
To: Vivek Kumar Gupta <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>, Punit Darji <[email-masked]>
Cc: Avantika Banerjee <[email-masked]>, Varun Sharma <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Mitali Thakkar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 25 Dec 2021 09:40:22 +0000

Hi @Punit Darji<mailto:[email-masked]>,

Please do the needful for the refund as per Vivek's approval below.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Vivek Kumar Gupta <[email-masked]>
Sent: Sunday, December 19, 2021 12:20 PM
To: Faraz Lohani <[email-masked]>; Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Punit Darji <[email-masked]>
Cc: Avantika Banerjee <[email-masked]>; Varun Sharma <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Mitali Thakkar <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Bank Transfer // Refund approval // 9503572976

Approved.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 19, 2021 12:07:46 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Avantika Banerjee <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mitali Thakkar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Hi @Vivek Kumar Gupta<mailto:[email-masked]>,

This is regarding the order Number : 9503325062 for the refund amount : 248 AED

Customer returned and was refunded for 248 AED as per the policy We did try to convince the customer for my credit + a compensation however my credit points can't be used in the store and the customer wants to purchase from the store instead therefore customer is insisting to get it done via bank transfer instead.

The customer has an order history of 8 completed orders with us.

Please approve the above.

Regards,

Faraz Lohani

Escalation Desk - Web Team

From: Faraz Lohani
Sent: Sunday, December 19, 2021 10:57 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Avantika Banerjee <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mitali Thakkar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Hi @Punit Darji<mailto:[email-masked]>,

Please refund the customer as per the below details :

ORDER_NO

TERRITORY

REFUND_AMOUNT

Ticket ID

Account Number

Bank Name

Bank Branch

Account_Holder_Name

IBAN Number

9503325062

UAE

248 AED

4443000

*10410985132001

Emirates Islamic Bank

ADCB, HAZZA BIN ZAYED STADIUM BRANCH

Ali Yasin Ali Suboh

AE210030010410985132001

Regards,

Faraz Lohani

Escalation Desk - Web Team

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 18, 2021 2:41 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Avantika Banerjee <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mitali Thakkar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 9503572976

External email sender, please take precaution.

Hi Akshay,

Please assist to close the below case.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Avantika Banerjee" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mitali Thakkar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 16, 2021 12:07:39 PM
Subject: Re: Bank Transfer // Refund approval // 9503572976

Hi Faraz,

Kindly assist to get an update for this. Thank you for your help!

Regards,

Apoorv.

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Avantika Banerjee" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mitali Thakkar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 December, 2021 19:19:04
Subject: RE: Bank Transfer // Refund approval // 9503572976

Thank you @Avantika Banerjee<mailto:[email-masked]>

@Faraz Lohani<mailto:[email-masked]>

Please share this to Webteam finance as per the specified format.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Avantika Banerjee <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 9, 2021 5:01 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mitali Thakkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Approved as an exception.

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 8, 2021 2:49 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Avantika Banerjee <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Adding @Avantika Banerjee<mailto:[email-masked]> to help on this.

Best

Varun

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 8, 2021 2:48 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976
Importance: High

Hi @Varun Sharma<mailto:[email-masked]>

Good afternoon.

For bank transfer refunds, can you please also help us get a sign off and approval from Splash finance for Webteam finance to proceed?

Its for these 2 orders same customer:

Order number : 9503572976    -   Refund amount : 129 AED

Order Number : 9503325062   -   Refund amount : 248 AED

We did try to convince the customer for my credit + a compensation however the my credit points can't be used in the store and the customer wants to purchase from the store instead this is why customer is insisting to get it done via bank transfer instead.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 2:26 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Go ahead

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 2:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Hi @Varun Sharma<mailto:[email-masked]>,

This is regarding the two order numbers as below which are for the same customer and the customer was refunded in his MC wallet as per the policy. Customer is however, complaining that she no longer wants to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable, and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer.

Order number : 9503572976    -   Refund amount : 129 AED

Order Number : 9503325062   -   Refund amount : 248 AED

Customer has a history of 7 completed orders with us.

Need your approval for the cancellation of MC of the above and transfer to the bank account as provided by the customer:

. Bank Name: ADCB

. Branch: HAZZA BIN ZAYED STADIUM BRANCH

. Account Name: Ali Yasin Ali Suboh

. Account Number: 10410985132001

. IBAN Number: AE210030010410985132001

. Account Type: Current Account

Regards,

Faraz Lohani

Escalation Desk - Web Team

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 8:58 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

++@Faraz Lohani<mailto:[email-masked]>

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 18, 2021 12:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 9503572976

External email sender, please take precaution.

Hi Team,

Please assist on the below.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 2:54:46 PM
Subject: Re: Bank Transfer // Refund approval // 9503572976

Hi Faraz,

Please assist on the below. Same customer asked for bank transfer for 9503325062 as well. This order is COD as well.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 8, 2021 6:08:36 PM
Subject: Bank Transfer // Refund approval // 9503572976

Hi Team,

With reference to the order number: 9503572976

Customer returned items online under the mentioned order number and the customer was refunded to My Credits as per return policy. Customer is however, complaining that she no longer want to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer.

Please assist to approve removal of My Credits - AED 129

Concept- Splash

Thank you for your help!

Bank Details:

. Bank Name: ADCB

. Branch: HAZZA BIN ZAYED STADIUM BRANCH

. Account Name: Ali Yasin Ali Suboh

. Account Number: 10410985132001

. IBAN Number: AE210030010410985132001

. Account Type: Current Account

Regards,

Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com