Subject: Re: Bank Transfer // Refund approval // 9503572976
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Punit Darji <[email-masked]>, Avantika Banerjee <[email-masked]>, Varun Sharma <[email-masked]>, escalations dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Mitali Thakkar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 25 Dec 2021 01:54:54 -0700 (MST)

Hi Faraz, 

Can you please share an update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Punit Darji" <[email-masked]>, "Avantika Banerjee" <[email-masked]>, "Varun Sharma" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mitali Thakkar" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Wednesday, December 22, 2021 2:29:53 PM 
Subject: Re: Bank Transfer // Refund approval // 9503572976 

Hi Faraz, 

Kindly check and update on the below. 

Regards, 
Apoorv 

From: "Vivek Kumar Gupta" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Punit Darji" <[email-masked]> 
Cc: "Avantika Banerjee" <[email-masked]>, "Varun Sharma" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mitali Thakkar" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, December 19, 2021 1:50:12 PM 
Subject: Re: Bank Transfer // Refund approval // 9503572976 

Approved. 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Faraz Lohani <[email-masked]> 
Sent: Sunday, December 19, 2021 12:07:46 PM 
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Punit Darji <[email-masked]>; Vivek Kumar Gupta <[email-masked]> 
Cc: Avantika Banerjee <[email-masked]>; Varun Sharma <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Mitali Thakkar <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: Bank Transfer // Refund approval // 9503572976 

Hi [ mailto:[email-masked] | 
@Vivek Kumar Gupta ] , 

This is regarding the order Number : 9503325062 for the refund amount : 248 AED 

Customer returned and was refunded for 248 AED as per the policy We did try to convince the customer for my credit + a compensation however my credit points can’t be used in the store and the customer wants to purchase from the store instead therefore customer is insisting to get it done via bank transfer instead. 

The customer has an order history of 8 completed orders with us. 

Please approve the above. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani 
Sent: Sunday, December 19, 2021 10:57 AM 
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Punit Darji <[email-masked]> 
Cc: Avantika Banerjee <[email-masked]>; Varun Sharma <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Mitali Thakkar <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: Bank Transfer // Refund approval // 9503572976 

Hi [ mailto:[email-masked] | 
@Punit Darji ] , 

Please refund the customer as per the below details : 

	

ORDER_NO 	

TERRITORY 	

REFUND_AMOUNT 	

Ticket ID 	

Account Number 	

Bank Name 	

Bank Branch 	

Account_Holder_Name 	

IBAN Number 

9503325062 	

UAE 	

248 AED 	

4443000 	

*10410985132001 	

Emirates Islamic Bank 	

ADCB, HAZZA BIN ZAYED STADIUM BRANCH 	

Ali Yasin Ali Suboh 	

AE210030010410985132001 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 18, 2021 2:41 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Avantika Banerjee < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mitali Thakkar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // Refund approval // 9503572976 

External email sender, please take precaution. 

Hi Akshay, 

Please assist to close the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Avantika Banerjee" < [ mailto:[email-masked] | [email-masked] ] >, "Varun Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Mitali Thakkar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 16, 2021 12:07:39 PM 
Subject: Re: Bank Transfer // Refund approval // 9503572976 

Hi Faraz, 

Kindly assist to get an update for this. Thank you for your help! 

Regards, 

Apoorv. 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Avantika Banerjee" < [ mailto:[email-masked] | [email-masked] ] >, "Varun Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Mitali Thakkar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 December, 2021 19:19:04 
Subject: RE: Bank Transfer // Refund approval // 9503572976 

Thank you [ mailto:[email-masked] | @Avantika
 Banerjee ] 

[ mailto:[email-masked] | @Faraz Lohani ] 

Please share this to Webteam finance as per the specified format. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Avantika Banerjee < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 9, 2021 5:01 PM 
To: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mitali Thakkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 9503572976 

Approved as an exception. 

From: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 8, 2021 2:49 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Avantika Banerjee < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 9503572976 

Adding [ mailto:[email-masked] | @Avantika Banerjee ] to help on this. 

Best 

Varun 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 8, 2021 2:48 PM 
To: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 9503572976 
Importance: High 

Hi [ mailto:[email-masked] | @Varun Sharma ] 

Good afternoon. 

For bank transfer refunds, can you please also help us get a sign off and approval from Splash finance for Webteam finance to proceed? 

Its for these 2 orders same customer: 

Order number : 9503572976 - Refund amount : 129 AED 

Order Number : 9503325062 - Refund amount : 248 AED 

We did try to convince the customer for my credit + a compensation however the my credit points can’t be used in the store and the customer wants to purchase from the store instead this is why customer is insisting to get it done via bank transfer instead. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 2:26 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 9503572976 

Go ahead 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 2:10 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 9503572976 

Hi [ mailto:[email-masked] | @Varun Sharma ] , 

This is regarding the two order numbers as below which are for the same customer and the customer was refunded in his MC wallet as per the policy. Customer is however, complaining that she no longer wants to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable, and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer. 

Order number : 9503572976 - Refund amount : 129 AED 

Order Number : 9503325062 - Refund amount : 248 AED 

Customer has a history of 7 completed orders with us. 

Need your approval for the cancellation of MC of the above and transfer to the bank account as provided by the customer: 

. Bank Name: ADCB 

. Branch: HAZZA BIN ZAYED STADIUM BRANCH 

. Account Name: Ali Yasin Ali Suboh 

. Account Number: 10410985132001 

. IBAN Number: AE210030010410985132001 

. Account Type: Current Account 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 8:58 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 9503572976 

++ [ mailto:[email-masked] | @Faraz Lohani ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 18, 2021 12:17 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // Refund approval // 9503572976 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 12, 2021 2:54:46 PM 
Subject: Re: Bank Transfer // Refund approval // 9503572976 

Hi Faraz, 

Please assist on the below. Same customer asked for bank transfer for 9503325062 as well. This order is COD as well. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 8, 2021 6:08:36 PM 
Subject: Bank Transfer // Refund approval // 9503572976 

Hi Team, 

With reference to the order number: 9503572976 

Customer returned items online under the mentioned order number and the customer was refunded to My Credits as per return policy. Customer is however, complaining that she no longer want to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer. 

Please assist to approve removal of My Credits - AED 129 

Concept- Splash 

Thank you for your help! 

Bank Details: 

. Bank Name: ADCB 

. Branch: HAZZA BIN ZAYED STADIUM BRANCH 

. Account Name: Ali Yasin Ali Suboh 

. Account Number: 10410985132001 

. IBAN Number: AE210030010410985132001 

. Account Type: Current Account 

Regards, 

Ebrahim Hageb 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com