Subject: Re: Missing items / Refund approval // 8111704349
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 9 Dec 2021 01:47:01 -0700 (MST)

Hi Akshay, 

Kindly assist on the below request. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, December 8, 2021 5:46:14 PM 
Subject: Missing items / Refund approval // 8111704349 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 8, 2021 
Order ID: 8111704349 
Tracking ID: FP1108210007369 
Total Price: ​14.81 KWD 
Concept: ​CENTREPOINT 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 12 items but as per the customer has only received 9 items, Under the consignment details we can see that all 12 items have been shipped from our side. 
The missing item 
164086494 - - Closet Heart Printed T-shirt and Palm Printed Shorts Set 
163366513 - - Sustainable Mandarin Collar Shirt and Printed Pyjama Set 
162145213 - - Printed Cowl Neck Top and Pyjama Set 

Case history : The customer reached out to us on Nov 9, 2021.we have escalated to courier and WH but no action has been taken. 

Customer's history : The customer is with us since 9/7/21 and this is her 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb