Subject: RE: Costumer Service Complaint - Ticket ID (3215933)
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Umar Siddiqui <[email-masked]>, Thushara Indika <[email-masked]>, Varun Sharma <[email-masked]>
Cc: Jithin Joseph <[email-masked]>, Leizel Sanchez <[email-masked]>, Divyanshu Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 8 Dec 2021 14:50:06 +0000

@Umar Siddiqui<mailto:[email-masked]> @Thushara Indika<mailto:[email-masked]> @Varun Sharma<mailto:[email-masked]>,

Assist here to resolve and close the complaint with the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 8, 2021 6:47 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Umar Siddiqui <[email-masked]>; Thushara Indika <[email-masked]>; Jithin Joseph <[email-masked]>; Varun Sharma <[email-masked]>; Leizel Sanchez <[email-masked]>; Divyanshu Sharma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

External email sender, please take precaution.
Hi Akshay,

Kindly assist to get an update on the below.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Thushara Indika" <[email-masked]<mailto:[email-masked]>>, "Umar Siddiqui" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jithin Joseph" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "leizel sanchez" <[email-masked]<mailto:[email-masked]>>, "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 4, 2021 11:48:21 AM
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

Hi Thushara/Umar,

Please update on the below on priority and help us close this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Thushara Indika" <[email-masked]<mailto:[email-masked]>>
Cc: "Jithin Joseph" <[email-masked]<mailto:[email-masked]>>, "Umar Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "leizel sanchez" <[email-masked]<mailto:[email-masked]>>, "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 28, 2021 1:48:22 PM
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

Dear Thushara,

Kindly assist to receive an update on the below concern.

Please assist to close this on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Thushara Indika" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jithin Joseph" <[email-masked]<mailto:[email-masked]>>, "Umar Siddiqui" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "leizel sanchez" <[email-masked]<mailto:[email-masked]>>, "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 19, 2021 8:57:59 PM
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

Dear @Umar Siddiqui<mailto:[email-masked]>
Kindly address the below Customer complain ASAP and share the update

Best Regards
Thushara Indika
Senior Executive- Compliance
Board Line: +971 4 5174500
Direct Line: +971 4 5174500
Mobile: +971 555065934
E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com> | www.landmarkgroup.com<http://www.landmarkgroup.com>

________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 19, 2021 5:26:40 PM
To: Jithin Joseph <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Divyanshu Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

External email sender, please take precaution.
Dear Jithin,

Customer has come back to us and is denying that she has not been contacted and neither the item has been exchanged.

Can you please look into this urgently and get this checked. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jithin Joseph" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Umar Siddiqui" <[email-masked]<mailto:[email-masked]>>
Cc: "Thushara Indika" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "leizel sanchez" <[email-masked]<mailto:[email-masked]>>, "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 7:20:58 PM
Subject: RE: Costumer Service Complaint - Ticket ID (3215933)

Hi Team,

The customer has been spoken to and the issue has been resolved with the exchange of the product

Regards

Jithin

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 5:36 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Thushara Indika <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Jithin Joseph <[email-masked]<mailto:[email-masked]>>; Divyanshu Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

External email sender, please take precaution.

​_

Hi Akshay,

Is there any update for the below.

Thank you for your help!

Regards,

Apoorv.

________________________________

From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Thushara Indika" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "leizel sanchez" <[email-masked]<mailto:[email-masked]>>, "Jithin Joseph" <[email-masked]<mailto:[email-masked]>>
Cc: "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 October, 2021 11:39:59
Subject: RE: Costumer Service Complaint - Ticket ID (3215933)

@Thushara Indika<mailto:[email-masked]>,

Check the email shared on Oct 17. I have shared with the attachment.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Thushara Indika <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 18, 2021 7:51 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Jithin Joseph <[email-masked]<mailto:[email-masked]>>
Cc: Divyanshu Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Costumer Service Complaint - Ticket ID (3215933)

Dear @Varun Sharma<mailto:[email-masked]>

As per trial mail Complain Image in missing, Kindly share the same so we can go through the details before connecting store team and customer

Best Regards

Thushara Indika

Senior Executive- Compliance

[signature_1743436420]

Board Line: +971 4 5174500

Direct Line: +971 4 5174824
Mobile: +971 555065934

E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cebcf37f655b9424a006608d9924f1f77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701690792677833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0h6YkZF0US%2BdQmZvDkgw3Dp2bl4XKQthaWVF2iml%2Fhc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cebcf37f655b9424a006608d9924f1f77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701690792677833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4sDBt3janyOSqh%2FKDKevWRdBwyi1lZVZsuclmAAfj48%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cebcf37f655b9424a006608d9924f1f77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701690792687833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MJaRwPz71Hjs%2BCfE5UoDuls44Wq6%2B%2BgZVhIQQzOhXr0%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cebcf37f655b9424a006608d9924f1f77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701690792687833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QtdaRISipJ5%2F7mNXoT%2BvdJ5X%2Br9gzwR6vrihLPlufGU%3D&reserved=0>   

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 18, 2021 11:03 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Jithin Joseph <[email-masked]<mailto:[email-masked]>>
Cc: Divyanshu Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Costumer Service Complaint - Ticket ID (3215933)

@Thushara Indika<mailto:[email-masked]> @Jithin Joseph<mailto:[email-masked]> please have this store complain addressed urgently.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 9:10 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Cc: Divyanshu Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Costumer Service Complaint - Ticket ID (3215933)

Looping @Varun Sharma<mailto:[email-masked]> @Thushara Indika<mailto:[email-masked]>,

Please assist with the store complaint for Burjuman store.

Mobile: 050 9272640

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 8:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Divyanshu Sharma <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

External email sender, please take precaution.

Hi Jessie,

Can you please assist us on the below.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 2:47:54 PM
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

Dear Faraz,

Customer's complaint is regarding a store purchase he made. Kindly assist to arrange call back for this customer on below mentioned contact number as per his request. Customer is threatening that he will be complaining to CEO. We have tried to offer him AED 20 voucher as compensation but he is not happy with that.

Kindly assist to arrange call for him and advise us on this. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 2:35:42 PM
Subject: Costumer Service Complaint - Ticket ID (3215933)

Hi,

Costumer has complaint regarding costumer service. Please find the attached image regarding the issue.

Costumer wants to be contacted over phone. Please arrange call back on the contact number: (050 9272640)

Thanks for help!

Regards,

Divyanshu Sharma

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com