Subject: Re: [#3389298] - تاخر في استلام ارجاع الطلب
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: "Sana Ali, AE" <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Max <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, AhmadAlaw <[email-masked]>, ALL RUH OPS Landmark <[email-masked]>
Date: Tue, 7 Dec 2021 04:06:16 -0700 (MST)

Hi Faraz, 

Customer has been advised already. 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Sana Ali, AE" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "Max" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "AhmadAlaw" <[email-masked]>, "ALL RUH OPS Landmark" <[email-masked]> 
Sent: Monday, December 6, 2021 12:00:38 AM 
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] , 

Can you please inform the customer to drop the return items at the Aramex outlet in that area as per the email below. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Sana Ali (AE) <[email-masked]> 
Sent: Sunday, December 5, 2021 9:21 AM 
To: Faraz Lohani <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Max <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ahmad Alawneh <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]> 
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب 

External email sender, please take precaution. 

Dear Faraz, 

For this area customer can please come and drop the shipment at our outlet. 

Thanks and Regards, 

Sana Ali 

Customer Success Specialist 

+97146076303 

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.aramex.com/ | www.aramex.com ] 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 5, 2021 1:41 AM 
To: Sana Ali (AE) < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب 

Hi [ mailto:[email-masked] | 
@Sana Ali (AE) ] , 

What is the update for the pickup? 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Sana Ali (AE) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 28, 2021 10:04 AM 
To: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب 

External email sender, please take precaution. 

Dear Mohamed, 

Checking with our team and will update back ASAP 

Thanks and Regards, 

Sana Ali 

Customer Success Specialist 

+97146076303 

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.aramex.com/ | www.aramex.com ] 

From: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 27, 2021 7:22 PM 
To: Sana Ali (AE) < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب 
Importance: High 

[ mailto:[email-masked] | @Sana Ali (AE) ] 

What is the progress here? 

From: Sana Ali (AE) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 25, 2021 8:25 AM 
To: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب 

External email sender, please take precaution. 

Dear, 

Collection re-arranged for today under Collection Reference K25B51D 

Thanks and Regards, 

Sana Ali 

Customer Success Specialist 

+97146076303 

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.aramex.com/ | www.aramex.com ] 

From: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 24, 2021 8:05 PM 
To: Max < [ mailto:[email-masked] | [email-masked] ] >; Sana Ali (AE) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; Claudine Maksoud < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @Imran Masih ] , [ mailto:[email-masked] | @[email-masked] ] , [ mailto:[email-masked] | 
@ALL RUH OPS - Landmark ] 

2 nd reminder! 

From: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 22, 2021 5:00 PM 
To: Max < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Imran Masih < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب 
Importance: High 

[ mailto:[email-masked] | @Imran Masih ] , [ mailto:[email-masked] | @[email-masked] ] 

Reminder 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 19, 2021 5:44 PM 
To: [ mailto:[email-masked] | [email-masked] ] ; Imran Masih < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3389298] - تاخر في استلام ارجاع الطلب 

External email sender, please take precaution. 

Hi Team, 

Urgent Reminder: New AWB has been created 

Problem Statement: Late Collection 
Order ID: 6363687248 
Order Date: Nov 3, 2021 
Tracking ID: 47266017013 
Reference ID: K19F944 

Customer address: Al-Dalam Al-Sahnah Al-Thalatheat Street, Industrial Circle 
customer contact number: 0557105923 

Assistance Required: Need Urgent Collection 
Issue Description: kindly arrange the collection on priority basis. 

Regards, 
Samer. 

On Thu, 18 Nov at 8:08 AM , Max < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: Late Collection 
Order ID: 6363687248 
Order Date: Nov 3, 2021 
Tracking ID: 47204702720 
Reference ID: K062C8A 
Customer address: Al-Dalam Al-Sahnah Al-Thalatheat Street, Industrial Circle 
customer contact number: 0557105923 
Assistance Required: Need Urgent Collection 
Issue Description: The return request was created on 06/11/2021 and till now the item has not been collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Samer. 

3389298:1125156 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com