Subject: New Reply Received - RETURN ORDER STATUS - ORDER # 9512557905
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 06 Dec 2021 05:57:59 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  RETURN ORDER STATUS   - ORDER # 9512557905  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#002060">Support team,</span></div>
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<div class="MsoNormal"><span style="color:#002060">Still the package is not collected, its already been 3 weeks I placed the return request but still its not collected…</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">Mohammed Azharuddin</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">Purchase  - Officer.</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">Hayat Communications LLC.</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">TRN # 100462243500003</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">P.o.Box No. 18050</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">United Arab Emirates</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">Off: +971 4 887 1006             Fax:+971 4 887 1007</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">Mob:+971 566880977</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#002060">E Mail :[email-masked]</span></div>
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<span style="color:#002060">website:
<a href="http://www.hayatcommunications.com/" rel="noreferrer"><span style="color:#002060">www.hayatcommunications.com</span></a></span><span style="color:#0070C0"></span>
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<img width="245" height="143" style="width:2.552in;height:1.4895in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NDUxODI5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PQ76XYf29Ma9YXuWmgByUkudXENxn2s15r1RhJOe4A4" align="left" alt="Description: hayat logo-new"><span style='font-family:"Helvetica",sans-serif;color:#0070C0'><br>
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<span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:#0070C0'>NOTICE: This message contains information which is confidential and the copyright of our company or a third party. If you are not the
 intended recipient of this message please delete it and destroy all copies. If you are the intended recipient of this message you should not disclose or distribute this message to third parties without the consent of our company. Our company does not represent,
 warrant and/or guarantee that the integrity of this message has been maintained nor that the communication is free of virus, interception or interference. The liability of our company is limited by our General Conditions of Services</span><span style='font-family:"Helvetica",sans-serif;color:#0070C0'></span>
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<b><span style="font-size:24.0pt;font-family:Webdings;color:#0070C0">P</span></b><span style='font-family:"Helvetica",sans-serif;color:#0070C0'>
</span><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#0070C0'>Save a tree. Don't print this e-mail unless it's really necessary</span><span style='font-family:"Helvetica",sans-serif;color:#0070C0'></span>
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<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, November 18, 2021 3:19 PM<br>
<b>To:</b> Mohammed Azharuddin &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Re: [#3393494] - RETURN ORDER STATUS - ORDER # 9512557905</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Mohammed,</span></div>
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Thank you for reaching out to us.<br>
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We sincerely apologize for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that your order 9512557905 is already placed for pick -up dated on 15/11/2021, it will take 3 to 5 business days for pick up and AED 87.36 will
 be refunded in your credit card which is end with 5261, our concern person will call you on your given number +971525946299.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return
 to conduct a quality check and issue your refund.<br>
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Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help.<br>
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Thank you for shopping with us and have a great day! Stay Safe!<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3393494:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3393494