Subject: Store Inquiry - 2605769(Urgent/Consumer complaint case)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, [email-masked]
Date: Thu, 2 Dec 2021 23:09:12 -0700 (MST)

Hi Team, 

Hope you are doing well. 
​ 
Customer has complained to us that they have purchased some item from the store and the item is having some issues with spring located at the base of that item. Customer made this purchase from the store, the details of the purchase as shared by customer are as follows: 
​ 
Invoice number 21122201142120200819 
Customer's contact number 90080602 
Customer Name: Maali 
Date Of Purchase: 8/19/2020 
Store Name: Home Center, Al Rai branch 
​ 
Customer has already raised to consumer and was advised by the store that they will be contacting her but no one has contacted her yet. 
​ 
Kindly get this looked into and assist to loop in the concerned to have the customer contacted to resolve this. 
​ 
Appreciate your urgent intervention here to help to resolve this. Thank you for your help! 
​ 
Regards, 
Apoorv