Subject: Refund Approval // 6365649103
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 27 Nov 2021 22:20:38 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order Date :Nov 11, 2021 
Order ID: 6365649103 
Tracking Number: RP1113210006281 
RMA : 1001575906 
Total Price : 379.35 
Concept : LIFESTYLE 

Issue Description : The Customer created return request and returned the Item (162929572) and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying the mentioned Shipment is still not received from Courier, Kindly check with Last mile team for the shipment. 

Case history : The customer reached out to us on Nov 17, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying the mentioned Shipment is still not received from Courier, Kindly check with Last mile team for the shipment. 

Customer's history : The customer is with us since 11/12/19 as this his 24th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb