Subject: Re: Drop payment:, UAE 3449956
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 26 Nov 2021 21:18:06 -0700 (MST)

Hi Team, 

Please assist to check regarding the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, November 27, 2021 8:31:23 AM 
Subject: Drop payment:, UAE 3449956 

Dear team, 

The customer was debited 2 times 105 AED even no order is showing in the order history regarding the same amount. 

Customer Email ID: [email-masked] 

Ticket ID: 3449956 

1. Amount Deducted AED 105, AED 105(deducted twice) 
2. Date of Deduction: November 24, 2021 
3. Customer's Email address: [email-masked] 
​4-Card number:4439-1372-4399-6843 

Please do the needed action. 

Regards, 
Samer