Subject: Re: on validation cancelled 8111475639
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Reddy Prasad <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Thu, 25 Nov 2021 07:40:35 -0700 (MST)

Hi Team, 

Can you please assist on the below case, we are unable to create tickets from hybris. Issue raised under this for another order but same issue happening https://landmark.atlassian.net/browse/REL-149518 

As per Jira team they are asking us to assign to an agent and we do not know to which agent it should be assigned. Also, we have tried that as well and it is still not getting created. 

Please assist to close this. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, November 25, 2021 6:15:55 PM 
Subject: on validation cancelled 8111475639 

Hi Team, 

Order id : 8111475639 
Amount: KWD 78.09 
Order Created:Nov 7, 2021 
Transaction id: 131170001354. 

There is on validation canceled and the SESSION_INITIATED customer is claiming he got a deduction with the above details, kindly check and process the refund. 
Please note: We are not able to create a hybris ticket. 

Regard, 

M.T