Subject: Re: REFUND deducted
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Thu, 25 Nov 2021 07:35:15 -0700 (MST)

Hi Shababe, 

Can you please assist on the below case, we are unable to create tickets from hybris. Issue raised under https://landmark.atlassian.net/browse/REL-149518 

As per Jira team they are asking us to assign to an agent and we do not know to which agent it should be assigned. Also, we have tried that as well and it is still not getting created. 

Please assist to close this. Thank you for your help! 

Regards, 
Apoorv 

From: "ABDALLAH AHEMAD" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, November 23, 2021 10:03:31 PM 
Subject: REFUND deducted 

Hi team. 

Order id : Nov 10, 2021 
Registered email : [email-masked] 
Authorization code : 131490035914 
amount deducted : KWD6.58 
Card no : 4507784479000506 

Issue Description: Customer placed order and it is on validation canceled he Complaint we have deducted the mount 
kindly check and advise 

Regard, 
Abdallah,