Subject: New Reply Received - WRONG COLOUR SENT : 9513459173
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 05:35:36 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  WRONG COLOUR SENT : 9513459173  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">Hi,</span></b></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">I can’t select this option for return on the website!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Look at the below example!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">How do you expect me to return this? Please explain!</span></div>
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<span lang="EN-US" style="font-size:11.0pt"><img width="1224" height="436" style="width:12.75in;height:4.5416in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3OTYwMTEyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mghnCNrxo7EG6M-mjZyim6RWtDWmmEqAj_7vHUoZk0I" alt="Graphical user interface, application, Teams

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<div class="MsoNormal"><span lang="EN-US" style='font-family:"Arial",sans-serif'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Darla</span></div>
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<a href="https://www.maxfashion.com/ae/en/" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt;color:windowtext;text-decoration:none"><img width="48" height="29" style="width:.5in;height:.302in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3OTYwMTEyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ONgYJz9hUY6RyerSF5fEoPgNtDjs1XwUP1jpokdYLHE" alt="signature_785995941"></span></a><span lang="EN-US" style='font-family:"Arial",sans-serif'></span>
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<a href="https://www.facebook.com/MaxFashionMENA/" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><img width="15" height="15" style="width:.1562in;height:.1562in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3OTYwMTEyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DHWrjw0BfqWQJjzF7VmuVqFyfL3--2IyNIEA6dxKhEw" alt="signature_913974308"></span></a><span style="font-size:11.0pt"> </span><a href="https://twitter.com/maxfashionMENA" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><img width="15" height="15" style="width:.1562in;height:.1562in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3OTYwMTEyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yLLn80bKBm-GWfiRASqB2Ke2Hvd_Ye56zB8TR_IT3qo" alt="signature_1413356666"></span></a><span style="font-size:11.0pt"> </span><a href="https://www.youtube.com/user/maxfashiondxb" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><img width="15" height="15" style="width:.1562in;height:.1562in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3OTYwMTEyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0FFJte48EaVP17ZGQVwQP9sgqGCmPPaQ7-M_JgKqNgE" alt="signature_1507129705"></span></a><span style="font-size:11.0pt"> </span><a href="https://www.instagram.com/maxfashionmena/" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><img width="15" height="15" style="width:.1562in;height:.1562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3OTYwMTEyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qL07Z6VGYcahFEyjncjFRy0pE75ZBDVUCl1TZ7uj4h0" alt="signature_371646253"></span></a><span style="font-size:11.0pt"></span>
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<div>From:
<span style="font-size:12.0pt;color:black">Splash &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 19 November 2021 at 2:30 PM<br>
<b>To: </b>Sivarama Darla &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#3401969] - WRONG COLOUR SENT : 9513459173</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Sivarama,<br>
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Thank you for reaching out us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As we checked that you have already placed the return order request from your end. The courier partner will be in touch with you to arrange the collection within 3-5 working
 days. We do not have an exchange option available at this time.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return
 to conduct a quality check and issue your refund.<br>
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​Once the refund will processed you will get the email notification for the same.</span></div>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3401969:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043279601128'>Splash Return.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3401969