Subject: Re: Drop pament UAE #3337440
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Fri, 19 Nov 2021 06:14:16 -0700 (MST)

Hi Team, 

Please assist to check regarding the below drop payment. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, November 19, 2021 6:38:37 PM 
Subject: Drop pament UAE #3337440 

Dear team, 

The customer was debited for her online order 2 times even though no order is showing in the order history. 

Customer Email ID: [email-masked] 
Ticket ID: 3337440 

Authorization code/card number: 
Time 12:04 - 068280 
Time 12:06 - 336701 
​ 
Amount : AED 464.1 

Please do the needed action. 

Regards, 
Samer