Subject: RE: Drop Payment // On Validation Cancelled // 7305837547
From: Mohmed Ghadiyali <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nooruddeen Othiyil <[email-masked]>, "[email-masked]" <[email-masked]>, Payment Gateway Team <[email-masked]>, Faraz Lohani <[email-masked]>, Akshay Berry <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Naseem Juma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 17 Nov 2021 06:43:14 +0000

Hi @Jessie Caparas<mailto:[email-masked]>

You can send a follow email to credimax team to provide the refund processing details as you are marked in that email.

Hope that’s fine and convenient for you.

Regards,

Mohmed Ghadiyali

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, November 16, 2021 7:57 PM
To: Manish Kumar <[email-masked]>; Mohmed Ghadiyali <[email-masked]>
Cc: Nooruddeen Othiyil <[email-masked]>; [email-masked]; Payment Gateway Team <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Naseem Juma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Drop Payment // On Validation Cancelled // 7305837547
Importance: High

Hi @Mohmed Ghadiyali<mailto:[email-masked]>

Any update from Credimax team on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 7, 2021 7:11 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Payment Gateway Team <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // On Validation Cancelled // 7305837547

External email sender, please take precaution.
Hi Momed,

Please check and assist us further to get this case closed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
To: "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>, "Payment Gateway Team" <[email-masked]<mailto:[email-masked]>>
Cc: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 5, 2021 3:39:08 PM
Subject: RE: Drop Payment // On Validation Cancelled // 7305837547

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Please process benefit refund of BD 28.13.

Benefit payment details

S.No.
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
177
10/2/2021 13:00
'677950
'BENEFIT
'669295
1 - Purchase
'048
'28.13
'CAPTURED
'00
'7305837547
'202127534421226
'127558451007
'7
'84.255.185.49
'1849b6b8-5c39-49d0-a606-c5901095acd4
'BENEFIT

Regards,

Mohmed Ghadiyali

From: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 4:27 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // On Validation Cancelled // 7305837547

Please go ahead.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 3:17 PM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // On Validation Cancelled // 7305837547

Hi @Nooruddeen Othiyil<mailto:[email-masked]>

Please approve benefit refund of BD 28.13. This is sales order cancelled on validation (see screenshot in trailing email)

Benefit payment details

S.No.
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
177
10/2/2021 13:00
'677950
'BENEFIT
'669295
1 - Purchase
'048
'28.13
'CAPTURED
'00
'7305837547
'202127534421226
'127558451007
'7
'84.255.185.49
'1849b6b8-5c39-49d0-a606-c5901095acd4
'BENEFIT

Regards,

Mohmed Ghadiyali

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 9:21 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // On Validation Cancelled // 7305837547

External email sender, please take precaution.
Dear Mohmed,

Kindly assist to check and close the below case. Payment mode is BENEFIT. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 2, 2021 7:20:02 PM
Subject: Re: Drop Payment // On Validation Cancelled // 7305837547

Hi Faraz,

Please check if there is anu update on the below.

Thank you for your help!

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 31, 2021 1:23:47 PM
Subject: Re: Drop Payment // On Validation Cancelled // 7305837547

Hi Faraz,

Please advise if any update on this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 27, 2021 1:32:12 PM
Subject: RE: Drop Payment // On Validation Cancelled // 7305837547

Hi @Bhisham Manwani (TCS)<mailto:[email-masked]> @Nooruddeen Othiyil<mailto:[email-masked]>,

Please assist in the below mentioned on validation cancelled order.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 26, 2021 12:54 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // On Validation Cancelled // 7305837547

@Akshay Berry<mailto:[email-masked]> @Faraz Lohani<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 26, 2021 12:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // On Validation Cancelled // 7305837547

External email sender, please take precaution.
Hi Jessie,

Could you please check and assist on the below drop payment.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 15, 2021 1:56:16 PM
Subject: Re: Drop Payment // On Validation Cancelled // 7305837547

Hi Team,

Please advise on further update on the below request.

Thank you for your help!

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 3:50:05 PM
Subject: Re: Drop Payment // On Validation Cancelled // 7305837547

Hi Team,

Kindly assist with the drop payment concern as mentioned below.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 9 October, 2021 16:32:37
Subject: Fwd: Drop Payment // On Validation Cancelled // 7305837547

Hi Team,

Kindly assist with the drop payment concern as mentioned below. Payment mode is BENEFIT.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 October, 2021 14:07:17
Subject: Drop Payment // On Validation Cancelled // 7305837547

Hi Team,

Order ID: 7305837547
Auth ID: 669295
Transaction date: Oct 2, 2021
Transaction amount: BHD28.13
Email: [email-masked]<mailto:[email-masked]>

Issue distribution: the order on ON_VALIDATION_CANCELLED as per customer the amount deducted from her account .

Kindly check and do the needful

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnooruddeen.othiyil%40arg.com.bh%7C91568c49538d4e964d2608d99f8cef87%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637716249922331935%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rCkIhgDbXmkWE0dT2Un3b5hQtNyJnlZXoNrBIgpLGH4%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com