Subject: Re: Drop Payment //[email-masked] // 3242112
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 11 Nov 2021 02:38:14 -0700 (MST)

Hi Malik, 

Please find below the customer's bank details as requested. Kindly assist with the refund. 

Thank you for your help! 

- Bank Name: Bank Albilad 
- Branch Name: Sabba Jizan Branch 
- Account Name: Mahmoud Ibrahim Abdel Wahab Abu Al-Naga 
- Account number: 9001311142300004 
- IBAN: SA4815000900131142300004 
- Account Type: Current Account 

Regards, 
Apoorv. 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 4 November, 2021 18:15:47 
Subject: RE: Drop Payment //[email-masked] // 3242112 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] , 

Please do the needful. 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Thursday, November 4, 2021 4:23 PM 
To: Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Drop Payment //[email-masked] // 3242112 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] The refund could not be processed as the transaction is declined. 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Please collect the customer bank details & raise a JIRA ticket to process the refund. Refer to the below screenshot FYI. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 3, 2021 1:56 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment [ mailto://[email-masked] | 
//[email-masked] ] // 3242112 

External email sender, please take precaution. 

Hi Athar, 

Please check if the below refund processed so that the case can be closed. 

Thank you for your help. 

Regards, 

Manish 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 2, 2021 9:29:15 PM 
Subject: RE: Drop Payment [ mailto://[email-masked] | 
//[email-masked] ] // 3242112 

Hi [ mailto:[email-masked] | 
@Mohammed ] , 

Please process refund. 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 31, 2021 12:11 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment [ mailto://[email-masked] | 
//[email-masked] ] // 3242112 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Please confirm to proceed refund through Payfort. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 28, 2021 7:21 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment [ mailto://[email-masked] | 
//[email-masked] ] // 3242112 
Importance: High 

External email sender, please take precaution. 

Dear Athar, 

Thank you for checking. 

The following order number 6360303798 has not been received at our end. Kindly assist to refund the same. 

Regards, 

Apoorv 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 25, 2021 2:47:37 PM 
Subject: RE: Drop Payment [ mailto://[email-masked] | 
//[email-masked] ] // 3242112 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] We have received the payment from the customer refer to the below screenshot FYI & the order number of the customer is 6360303798 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I051473 	

LANDMARK 	

504000010006080000000.00 	

MADA 	

10/18/2021 	

18:33:18 	

143.1 	

0 	

0 	

139.81 	

3.29 	

2.86 	

0.43 	

10/18/2021 	

Purchase 	

506968******1474 	

66869 	

1.29115E+11 	

20533871/2021-10-18 	

0 	

ARBS2I051473 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 24, 2021 11:00 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment [ mailto://[email-masked] | 
//[email-masked] ] // 3242112 

External email sender, please take precaution. 

Dear Athar, 

Kindly assist to check regarding below drop payment case. 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 22, 2021 3:35:36 PM 
Subject: Drop Payment [ mailto://[email-masked] | 
//[email-masked] ] // 3242112 

Hi Team, 

Ticket ID: 3242112 

Auth ID: 066869 

Data: 18/10/2021 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Amount: 143.10 SAR 

Issue: the customer placed unsuccessful order and the amount (143.10 SAR) has been deducted from his account, kindly check and do the needful, 

Regards, 

Ebrahim Hageb 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C71724c66c4be4b62ad5e08d99eb88a8f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637715337716222783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s24zT4Lp%2FvYNLczq8IhU2FrbesK369aN%2FVRYZWkHpTA%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com