Subject: Re: Incorrect Debited Issue// 2104394651
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 7 Nov 2021 22:00:09 -0700 (MST)

Hi Akshay, 

Can you pleas help us to get the below checked. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Saturday, November 6, 2021 1:02:52 PM 
Subject: Re: Incorrect Debited Issue// 2104394651 

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Thursday, November 4, 2021 2:23:12 PM 
Subject: Incorrect Debited Issue// 2104394651 

Hi Team, 

Please assist to check regarding the below deduction. Customer received the refund for the mentioned order number but the amount got deducted from customer's account again. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, November 3, 2021 4:05:09 PM 
Subject: Debited Again// 2104394651 

Hi team 

Order ID : 2104394651 
Customer ID : [email-masked] 
authorization Codes : 229299 
Transaction IDs: 1560173723 
Card number : 5399354700004269 
Amount: EGP303.75 
Date: 26/10/2021 

The customer reported that he has got the refund from the above order on 10/21/21 and then it has been debited again on 10/26/21 according to the bank statement he provided and the authorization code. 

Please check and do the needful. 

Regards, 
Ebrahim Hageb