Subject: RE: Urgent call back request: Late delivery - order id - 9508824551
From: Sameer Hasan <[email-masked]>
To: Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, Akshay Berry <[email-masked]>, Ashish Karini <[email-masked]>, OLM DXB <[email-masked]>, Dipesh Regmi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 6 Nov 2021 15:59:57 +0000

Dear Team ,

Please note that it will be OFD again tomorrow  morning.

From: Manish Kumar <[email-masked]>
Sent: Saturday, November 6, 2021 3:14 PM
To: Jessie Caparas <[email-masked]>
Cc: Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>; Ashish Karini <[email-masked]>; OLM DXB <[email-masked]>; Dipesh Regmi <[email-masked]>; Sameer Hasan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Urgent call back request: Late delivery - order id - 9508824551

External email sender, please take precaution.
Hi Jessie,

The customer can again on chat as the order has still not delivered to the customer.

Kindly assist us to get it delivered.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "OLM DXB" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Sameer Hasan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 1:13:41 PM
Subject: Re: Urgent call back request: Late delivery - order id - 9508824551

Dear Faraz,

Please advise on this, this is still not delivered,

Regards,
Apoorv

________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "OLM DXB" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Sameer Hasan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 2, 2021 5:07:39 PM
Subject: RE: Urgent call back request: Late delivery - order id - 9508824551

Hi @OLM DXB<mailto:[email-masked]> @Sameer Hasan<mailto:[email-masked]>,

The customer just called and is very frustrated that no one contacted for the delivery. Please call her today and get it delivered on priority.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 2, 2021 10:42 AM
To: Ashish Karini <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Urgent call back request: Late delivery - order id - 9508824551

@OLM DXB<mailto:[email-masked]> @Sameer Hasan<mailto:[email-masked]>,

Any update on this?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 11:58 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Urgent call back request: Late delivery - order id - 9508824551

Hi @OLM DXB<mailto:[email-masked]>/Sameer

Ensure to get this deliver on priority.

Regards

Ashish Kumar Karini
Mob - 971 525585024 , Dir – 971 45174474

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 11:53 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Urgent call back request: Late delivery - order id - 9508824551

@OLM DXB<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]>,

Ensure the delivery today as customer is threatening to complain to DED.

Order ID:  9508824551
Tracking ID:  FP102321003037

Ensure to contact the customer today  on +971561905435

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 11:50 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Urgent call back request: Late delivery - order id - 9508824551

External email sender, please take precaution.
Hi Akshay,

Kindly look into the below and assist.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 31, 2021 9:53:18 PM
Subject: Urgent call back request: Late delivery - order id - 9508824551

Hi Team,

Kindly note that the customer came on whats app chat and was not leaving chat.

We have promised her to arrange a call back within 24 hrs. Kindly make sure to do the needful.

Problem Statement: Late delivery

Order Date : Oct 21, 2021
Order ID:  9508824551
Tracking ID:  FP102321003037

Assistance Required: Urgent delivery
Note : Kindly contact the customer today  on +971561905435

Issue Description: the order has shipped  from our side since  10/23/21 7:14 PM and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order

Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com