Subject: Re: Amount deducted from on validation canceled order #6361683936
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 4 Nov 2021 00:42:33 -0700 (MST)

Dear Malik/Athar, 

Please update on the below. 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, November 2, 2021 9:31:54 PM 
Subject: RE: Amount deducted from on validation canceled order #6361683936 

Hi Athar, 

Refund need to be process for below order only. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

10/25/2021 	

13:01:23 	

257 	

0 	

0 	

252.01 	

4.99 	

4.34 	

0.65 	

10/25/2021 	

Purchase 	

455036******2145 	

243381 	

129810118749 	

20742936/2021-10-25 	

0 	

ARBS2I041473 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Sunday, October 31, 2021 10:54 AM 
To: Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: Amount deducted from on validation canceled order #6361683936 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Please refer to the below trail mail & confirm to process the refund through Payfort. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 31, 2021 6:42 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount deducted from on validation canceled order #6361683936 

External email sender, please take precaution. 

Dear Athar, 

Yes that is correct. Customer has placed 2 orders: 6361683936, 6361702016. 

6361683936 - This order was on validation cancelled and was not processed, as you mentioned the refund is already done once. Request you to please share refund acknowledgement/proof for the same. 

6361702016 - This order is successful and has been received by customer. No need to refund for the same. 

Hope this makes sense. Kindly share the refund proof asap so that we can close this case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 31, 2021 1:54:21 AM 
Subject: RE: Amount deducted from on validation canceled order #6361683936 

Dear [ mailto:[email-masked] | 
@Apoorv Joshi ] We have received the below payments with the mentioned card number but as per the customer statement one credit he is already received & only once the refund need to be processed. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

10/25/2021 	

14:29:43 	

257 	

0 	

0 	

252.01 	

4.99 	

4.34 	

0.65 	

10/25/2021 	

Purchase 	

455036******2145 	

384935 	

129811137650 	

20742936/2021-10-25 	

0 	

ARBS2I041473 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

10/25/2021 	

13:01:23 	

257 	

0 	

0 	

252.01 	

4.99 	

4.34 	

0.65 	

10/25/2021 	

Purchase 	

455036******2145 	

243381 	

129810118749 	

20742936/2021-10-25 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 28, 2021 10:19 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount deducted from on validation canceled order #6361683936 

External email sender, please take precaution. 

Dear Athar, 

Please assist to check regarding the below drop payment. 

Thank you for your help! 

Regards, 

Apoorv 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 28, 2021 12:38:52 PM 
Subject: Amount deducted from on validation canceled order #6361683936 

Hi Team, 

Ticket No : 3275159 

Problem Statement: Amount deducted from on validation cancelled order. 

Customer email ID : [ mailto:[email-masked] | [email-masked] ] 

Order number : 6361683936 

amount deducted : SAR257 

Date of deduction : 25/10/2021 

Card Number : 4550360003522145 

Kindly check the matter do the needful and assist us to close this ticket. 

Regards, 

Ahmed Omer 

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