Subject: Re: Refund approval #6357875397
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, malik ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 1 Nov 2021 23:15:28 -0700 (MST)

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "AHMED OMER" <[email-masked]>, "malik ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Monday, October 25, 2021 4:30:35 PM 
Subject: Re: Refund approval #6357875397 

Hi Team, 

Please check and assist regarding the below request. 

Regards 
Shakeeb 

From: "AHMED OMER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, October 25, 2021 4:07:36 PM 
Subject: Refund approval #6357875397 

Hi Team, 

Ticket no (3234816). 

Problem Statement Refund approval 
Order Date :Oct 6, 2021 
Order ID: 6357875397 
Tracking ID: SD003213667 
Total value: SAR 249.84 
Concept: MAX KSA 

Issue Description: The customer contacted us informing that she returned the items on the RMA (1001440248) but she didn't get her refund, But the RAM has been cancelled, We have escalated the issue to the warehouse team to check and confirm if the items has been returned or not under the child ticket number (3235853)and they informed us the customer has returned a wrong item so we checked back with the customer and she insist that she has returned the correct items. 
Case History: The customer has reached out to us on 17/10/2021 asking for his returned items refund. 
Customer's history : The customer is with us since 11/26/20 and she got 10 complete orders with a total share value of (3,421.21 SAR). 
Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap. 

Regards, 
Ahmed Omer