Subject: Re: Costumer Service Complaint - Ticket ID (3215933)
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Thushara Indika <[email-masked]>, Varun Sharma <[email-masked]>, leizel sanchez <[email-masked]>, Jithin Joseph <[email-masked]>, Divyanshu Sharma <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 1 Nov 2021 06:35:45 -0700 (MST)

Hi Akshay, 

Is there any update for the below. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Akshay Berry" <[email-masked]> 
To: "Thushara Indika" <[email-masked]>, "Varun Sharma" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "leizel sanchez" <[email-masked]>, "Jithin Joseph" <[email-masked]> 
Cc: "Divyanshu Sharma" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Tuesday, 19 October, 2021 11:39:59 
Subject: RE: Costumer Service Complaint - Ticket ID (3215933) 

[ mailto:[email-masked] | @Thushara Indika ] , 

Check the email shared on Oct 17. I have shared with the attachment. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Thushara Indika <[email-masked]> 
Sent: Monday, October 18, 2021 7:51 PM 
To: Varun Sharma <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Leizel Sanchez <[email-masked]>; Jithin Joseph <[email-masked]> 
Cc: Divyanshu Sharma <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: Costumer Service Complaint - Ticket ID (3215933) 

Dear [ mailto:[email-masked] | 
@Varun Sharma ] 

As per trial mail Complain Image in missing, Kindly share the same so we can go through the details before connecting store team and customer 

Best Regards 

Thushara Indika 

Senior Executive- Compliance 

Board Line: +971 4 5174500 

Direct Line: +971 4 5174824 
Mobile: +971 555065934 

E-mail: [ mailto:[email-masked] | [email-masked] ] 
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cebcf37f655b9424a006608d9924f1f77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701690792677833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0h6YkZF0US%2BdQmZvDkgw3Dp2bl4XKQthaWVF2iml%2Fhc%3D&reserved=0 | www.splashfashions.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cebcf37f655b9424a006608d9924f1f77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701690792677833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4sDBt3janyOSqh%2FKDKevWRdBwyi1lZVZsuclmAAfj48%3D&reserved=0 | www.landmarkgroup.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cebcf37f655b9424a006608d9924f1f77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701690792687833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MJaRwPz71Hjs%2BCfE5UoDuls44Wq6%2B%2BgZVhIQQzOhXr0%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cebcf37f655b9424a006608d9924f1f77%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701690792687833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QtdaRISipJ5%2F7mNXoT%2BvdJ5X%2Br9gzwR6vrihLPlufGU%3D&reserved=0 ] 

From: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 18, 2021 11:03 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Thushara Indika < [ mailto:[email-masked] | [email-masked] ] >; Leizel Sanchez < [ mailto:[email-masked] | [email-masked] ] >; Jithin Joseph < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Divyanshu Sharma < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Costumer Service Complaint - Ticket ID (3215933) 

[ mailto:[email-masked] | @Thushara Indika ] [ mailto:[email-masked] | 
@Jithin Joseph ] please have this store complain addressed urgently. 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 17, 2021 9:10 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] >; Thushara Indika < [ mailto:[email-masked] | [email-masked] ] >; Leizel Sanchez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Divyanshu Sharma < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Costumer Service Complaint - Ticket ID (3215933) 

Looping [ mailto:[email-masked] | 
@Varun Sharma ] [ mailto:[email-masked] | 
@Thushara Indika ] , 

Please assist with the store complaint for Burjuman store. 

Mobile: 050 9272640 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 16, 2021 8:12 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Divyanshu Sharma < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Costumer Service Complaint - Ticket ID (3215933) 

External email sender, please take precaution. 

Hi Jessie, 

Can you please assist us on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Divyanshu Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 16, 2021 2:47:54 PM 
Subject: Re: Costumer Service Complaint - Ticket ID (3215933) 

Dear Faraz, 

Customer's complaint is regarding a store purchase he made. Kindly assist to arrange call back for this customer on below mentioned contact number as per his request. Customer is threatening that he will be complaining to CEO. We have tried to offer him AED 20 voucher as compensation but he is not happy with that. 

Kindly assist to arrange call for him and advise us on this. Thank you for your help! 

Regards, 

Apoorv 

From: "Divyanshu Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 16, 2021 2:35:42 PM 
Subject: Costumer Service Complaint - Ticket ID (3215933) 

Hi, 

Costumer has complaint regarding costumer service. Please find the attached image regarding the issue. 

Costumer wants to be contacted over phone. Please arrange call back on the contact number: (050 9272640) 

Thanks for help! 

Regards, 

Divyanshu Sharma 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com