Subject: CEO Complaint Threat/Contact Request - 9509825147
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Fri, 29 Oct 2021 23:58:25 -0700 (MST)

Hi Team, 

With reference to the order number: 9509825147. 

Order placed on Oct 27, 2021 and customer saw the message on website saying "receive this order by Oct 28, 2021" when placing the order. We have told the customer that the orders can take up to 2-3 working days to be delivered however, the customer is saying that she does not want the item now and that we are deceiving the customers by posting that message on website. Customer is also saying that she has complained to CEO. Attaching the example screenshot of what she meant by shown on website. 

Kindly assist regarding the issue and arrange contact for this customer on +971555398589. 

Please assist on this on priority. Thank you for your help! 

Regards, 
Apoorv