Subject: RE: Call Back #0545940499
From: Akshay Berry <[email-masked]>
To: Manish Kumar <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Rana Abdelrazik <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Sat, 30 Oct 2021 06:54:21 +0000

@Eugene Ocoy<mailto:[email-masked]>,

Please update.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]>
Sent: Thursday, October 28, 2021 4:19 PM
To: Akshay Berry <[email-masked]>
Cc: Eugene Ocoy <[email-masked]>; Rana Abdelrazik <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Indunil Indika DiasPonna Hennadige <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; MAZIM IBRAHIM <[email-masked]>
Subject: Re: Call Back #0545940499

External email sender, please take precaution.
Hi Akshay,

Please check and assist in getting further update on below.

Thank you for your help.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "Rana Abdelrazik" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Indunil Indika DiasPonna Hennadige" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 12:59:56 PM
Subject: RE: Call Back #0545940499

Hi @Eugene Ocoy<mailto:[email-masked]>,

We do not have to send it back to the customer.

Please ask the concept to handover the item to Styli WH for them to process the refund for an order customer made from Styli.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 11:19 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Rana Abdelrazik <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Indunil Indika DiasPonna Hennadige <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Back #0545940499

Hi Akshay,

The unexpected item received was intake already in system as well as already sent to the concept.
So, were unable to send back to customer once processed done.

Thanks & Regards,
Eugene Ocoy
050-6983147

ConLoc
Website : www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C98fb6a8e20fe4481e45908d99a0d2ba8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637710203644225317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hxiZJ%2FvVSyYQWxZkXjidIS%2FFtguAm%2BPd6aXM3DZBOCE%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 4:44 PM
To: Rana Abdelrazik <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Indunil Indika DiasPonna Hennadige <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Back #0545940499

Hi @Eugene Ocoy<mailto:[email-masked]> @Indunil Indika DiasPonna Hennadige<mailto:[email-masked]>,

Please return the unexpected item received in the order to Styli WH as the customer is waiting for refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Rana Abdelrazik <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 10:58 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Back #0545940499

Hi All,

According to the customer she handed over STYLI return to a driver from CenterPoint by mistake, No one from STYLI Support Team advised the customer that returned item was found & customer said someone called "Razan" from CenterPoint support team told her "CenterPoint have the item & it will be easier to handover the item to Styli directly".

Requesting you to do validation in your warehouse against the picked AWB and arrange to return the product to our warehouse as promised, after that only we can interfere by refunding the customer.

Kindly act on priority it's been 2 months so far, let's avoid ruining customer's experience.

Kind regards,
Rana Abdelrazik

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 10:36 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rana Abdelrazik <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Back #0545940499

Hi @Rana Abdelrazik<mailto:[email-masked]>,

Please assist and call the customer with the below complaint for Styli.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 6:52 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call Back #0545940499

External email sender, please take precaution.
Hi Team,

Please assist to arrange call back on the below as per customer's request.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 8:14:31 AM
Subject: Call Back #0545940499

Hi Team

We have contact by customer claims that he has returned an item from "Stylishop " to our warehouse but he did not shared any order number he request a call back as he said he spoke to Ms "Razan" the manager,  She told him that his item has been found and they will deliver back but till now he did not received the item.

Customer name : petty nasra
Contact number : 0545940499
Langue : English
Country : United Arab Emirates , Dubai
Ticket ID : 3165775

Regards

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com