Subject: Re: Refund Approval 6482019339
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Ebrahim <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Fri, 29 Oct 2021 22:16:31 -0700 (MST)

Hi Akshay, 

Kindly assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Faraz Lohani" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Ebrahim" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elharith Elsiddig" <[email-masked]> 
Sent: Wednesday, October 27, 2021 10:39:37 AM 
Subject: RE: Refund Approval 6482019339 

[ mailto:[email-masked] | @Faraz Lohani ] [ mailto:[email-masked] | 
@Akshay Berry ] 

Please do the needful. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, October 26, 2021 3:19 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Ebrahim <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]> 
Subject: Re: Refund Approval 6482019339 

External email sender, please take precaution. 

Hi Team, 

PFB account details shared by the customer and refund the following amount: SAR 319 

Account Holder : Mohammed Ibrahim Ali Elsheikhi 

Account number : 1511531039940 

IBAN : SA6120000001511531039940 

Branch Industrial City Jeddah - Riyad Bank 

Regards 
Shakeeb 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 22, 2021 2:31:49 PM 
Subject: Re: Refund Approval 6482019339 

Hi Jessie, 

PFA Jira response for the below case. We raise the Jira to get the RMA processed as it is an old RMA. 

[ https://landmark.atlassian.net/browse/REL-147779 | https://landmark.atlassian.net/browse/REL-147779 ] 

Please assist to close this. Thank you for your help! 

Regards, 

Apoorv 

From: "Ritesh Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 11, 2021 6:41:00 PM 
Subject: RE: Refund Approval 6482019339 

Approved 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbee15763c1b840be0c4208d998726bb9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708439469067109%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=W3Mw51rsr%2F%2F5XLVhB2lpQ5Hm8Yu6uSyNkH2s%2FaA4XWI%3D&reserved=0 ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 11, 2021 4:25 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Approval 6482019339 

Hi [ mailto:[email-masked] | 
@Ritesh Sharma ] , 

Please approve a manual refund for SAR 319 as customer claims he returned the items already and refund is pending since 2020. 

Customer has 5 completed orders with us. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Akshay Berry 
Sent: Monday, October 11, 2021 11:44 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Approval 6482019339 

[ mailto:[email-masked] | @Shakeeb Arsalan ] , 

Updated on the ticket. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 9, 2021 6:55 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Approval 6482019339 

External email sender, please take precaution. 

Hi Team, 

Can you please assist regarding the issue below. 

Regards 
Shakeeb 

From: "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 13, 2021 3:22:26 AM 
Subject: RMA canceled 

Hi Team, 

Problem Statement: Refund approval 

Order Created: Apr 15, 2020 

Order ID:6482019339 

Tracking ID:45944135591 
RMA: 23609018 
Amount: 319 SAR 
Concept: Shoemart 

With reference to order number 6482019339 which placed on Apr 15, 2020,customer is complain that he already returned the items (162054082, 162138859, 162180479, 161256538 ) and till now the refund not processed. 

As hybris showing showing that the return request Cancelled due to new regulations. 

As per the WH nothing was received from the courier, and when we escalated the case to the courier we got no reply on the issue. 

Kindly check and assist us. Thank you for your help! 

Regards, 

M.Murshed 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com