Subject: KNET Refund Issue - 8274186110
From: Apoorv Joshi <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mustafa Chakki <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Musaed <[email-masked]>, Ebrahim <[email-masked]>
Date: Thu, 28 Oct 2021 21:46:42 -0700 (MST)

Hi Team, 

With reference to the order number: 8274186110 
Hybris Ticket ID: 04401006 

As per the note posted on Hybris ticket on Oct 12, 2021: "NOT CAPTURED/ Manual Bank request has been sent to the bank on 12-OCT-21". Usually refund gets done within 7-10 days when this note gets posted however, the customer is reporting that they have still not received this refund amount. 

Kindly assist to check if the refund is done here and if not, please assist to get it processed. Thank you for your help! 

Regards, 
Apoorv