Subject: Re: Bank Transfer // Refund approval.
From: Apoorv Joshi <[email-masked]>
To: Elharith Elsiddig <[email-masked]>
Date: Thu, 28 Oct 2021 19:35:54 -0700 (MST)

Hi Elharith, 

No not for KNET, in KNET and benefit we require approval as they are wallets but when the payment is made from credit card or apple pay or tabby, in those cases we can try asking to change the refund mode from jira if customer is asking for refund in original mode of payment. 

Regards, 
Apoorv 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 28, 2021 4:45:08 PM 
Subject: Re: Bank Transfer // Refund approval. 

Hi Apoorv 

Got it .. I though change mode of refudn for K-net only ... I will raise jira for that 

Thanks 

From: "Apoorv Joshi" <[email-masked]> 
To: "Elharith Elsiddig" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, October 28, 2021 8:51:36 AM 
Subject: Re: Bank Transfer // Refund approval. 

Hi Elharith, 

Please raise Jira to change refund mode and cancel the My Credits. No Need for approval here, check with shakeeb for more clarification. 

Regards, 
Apoorv 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, October 27, 2021 9:51:13 PM 
Subject: Bank Transfer // Refund approval. 

Hi Team 

Problem Statement : Bank Transfer // Refund approval. 

Order Date : Oct 13, 2021 
Order ID: 6359212115 
Total Price : SAR 103.55 
RMA : 1001466188 

Issue Description :The customer paid through visa card but she refunded in My credit and now she is asking to be refunded on the same card that she used to Placed the order. 

Kindly check and do the needful. 

Regards, 
Elharith