Subject: Re: Refund approval#3142028
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Shipa Delivery Support <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, AHMED OMER <[email-masked]>
Date: Wed, 27 Oct 2021 21:14:40 -0700 (MST)

Hi Akshay, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Mohamed Mahmoud" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shipa Delivery Support" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Akshay Berry" <[email-masked]>, "AHMED OMER" <[email-masked]>, "nali" <[email-masked]> 
Sent: Tuesday, October 26, 2021 8:48:42 PM 
Subject: Re: Refund approval#3142028 

Hi Team, 

Please advise further on the below refund approval. 

Thank you for your help. 

Reagrds, 
Manish 

From: "Numan Ali" <[email-masked]> 
To: "Mohamed Mahmoud" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shipa Delivery Support" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Akshay Berry" <[email-masked]>, "AHMED OMER" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, October 26, 2021 2:06:16 PM 
Subject: Re: Refund approval#3142028 

Hi Mohamed, 
The above both orders are closed in our system because these were rejected by the customer 

On Tue, Oct 26, 2021 at 11:30 AM Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > wrote: 

[ mailto:[email-masked] | @Shipa Delivery Support ] , [ mailto:[email-masked] | 
@[email-masked] ] 

Please check the below collection and advise where is the shipments, is it collected or not, as Cst confirmed that it’s been collected already. 

MOC case now so kindly do the needful ASAP. 

Tracking ID: SD002798544 - SD002798835 

Thanks 

Ali 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 24, 2021 11:56 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval#3142028 

External email sender, please take precaution. 

Hi Team, 

Please advise on the below. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 21, 2021 11:08:13 AM 
Subject: Re: Refund approval#3142028 

Hi Team, 

Please assist on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 15, 2021 6:13:12 PM 
Subject: Re: Refund approval#3142028 

Hi Akshay, 

Please assist on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 14, 2021 5:55:25 PM 
Subject: Refund approval#3142028 

Hi Team, 

Problem Statement : Refund approval. 

Ticket number:​3142028 

​ 

Order Date : Aug 23, 2021 

Order ID: 6342808418 

Tracking ID: SD002798544 - SD002798835 
RMA: 1001294005 - 1001294422 

Total Price : SAR ​187.2 

Issue Description : The customer contacted us informing that he returned 2 items, under the RMA's mentioned above but as the hybris shows the return status for both is submitted to warehouse, the issue have been escalated to the courier team to check if any items have been collected under any of the tracking numbers, but the courier team Shipa didn't confirm either of the them. 

The missing items (162658601 - - Sustainable Kappa Zip Through Jacket with Long Sleeves and Pockets) value of (143.1 SAR) ,(162659154 - - Sustainable Solid High Neck Jacket with Tape Detail and Pockets) value of (44.1 SAR) . 

The Customer have been with us since 23/08/2021 and he has 2 completed orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 

Ahmed Omar 

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