Subject: Re: Refund approval#3142028
From: Numan Ali <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shipa Delivery Support <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 26 Oct 2021 11:36:16 +0300

Hi Mohamed,
The above both orders are closed in our system because these were rejected
by the customer

On Tue, Oct 26, 2021 at 11:30 AM Mohamed Mahmoud <
[email-masked]> wrote:

> @Shipa Delivery Support
> <[email-masked]>,
> @[email-masked] <[email-masked]>
>
>
>
> Please check the below collection and advise where is the shipments, is it
> collected or not, as Cst confirmed that it’s been collected already.
>
>
>
> MOC case now so kindly do the needful ASAP.
>
>
>
> Tracking ID: SD002798544 - SD002798835
>
>
>
> Thanks
>
> Ali
>
>
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Sunday, October 24, 2021 11:56 AM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* Shakeeb Arsalan <[email-masked]>; Akshay Berry <
> [email-masked]>; AHMED OMER <[email-masked]>;
> Manish Kumar <[email-masked]>
> *Subject:* Re: Refund approval#3142028
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> Please advise on the below.
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Apoorv Joshi" <[email-masked]>
> *To: *"escalations dxbteam" <[email-masked]>
> *Cc: *"Shakeeb Arsalan" <[email-masked]>, "Akshay Berry" <
> [email-masked]>, "AHMED OMER" <[email-masked]>,
> "Manish Kumar" <[email-masked]>
> *Sent: *Thursday, October 21, 2021 11:08:13 AM
> *Subject: *Re: Refund approval#3142028
>
>
>
> Hi Team,
>
>
>
> Please assist on the below.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Apoorv Joshi" <[email-masked]>
> *To: *"Akshay Berry" <[email-masked]>
> *Cc: *"Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <
> [email-masked]>, "Manish Kumar" <[email-masked]>,
> "escalations dxbteam" <[email-masked]>
> *Sent: *Friday, October 15, 2021 6:13:12 PM
> *Subject: *Re: Refund approval#3142028
>
>
>
> Hi Akshay,
>
>
>
> Please assist on the below.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"AHMED OMER" <[email-masked]>
> *To: *"Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Manish Kumar" <[email-masked]>
> *Sent: *Thursday, October 14, 2021 5:55:25 PM
> *Subject: *Refund approval#3142028
>
>
>
> Hi Team,
>
>
>
> Problem Statement : Refund approval.
>
>
>
> Ticket number:​3142028
>
> ​
>
> Order Date :  Aug 23, 2021
>
> Order ID: 6342808418
>
> Tracking ID: SD002798544 - SD002798835
> RMA: 1001294005 - 1001294422
>
>
>
> Total Price : SAR ​187.2
>
>
>
> Issue Description : The customer contacted us informing that he returned 2
> items, under the RMA's mentioned above  but as the hybris shows the return
> status for both is submitted to warehouse, the issue have been escalated to
> the courier team to check if any items have been collected under any of the
> tracking numbers, but the courier team Shipa didn't confirm either of the
> them.
>
>
>
> The missing items (162658601 - - Sustainable Kappa Zip Through Jacket with
> Long Sleeves and Pockets) value of (143.1 SAR) ,(162659154 - - Sustainable
> Solid High Neck Jacket with Tape Detail and Pockets) value of (44.1 SAR) .
>
>  The Customer have been with us since  23/08/2021 and he has 2 completed
> orders.
>
> Assistance required : We request you to provide refund approval in order
> to have the customer refunded manually and close the issue.
>
>
>
> Thank you for your help!
>
>
>
> Best Regards,
>
> Ahmed Omar
>
>
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-- 
Numan Ali
Operations
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966594621571
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>