Subject: Re: Refund approval#3142028
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 24 Oct 2021 00:56:00 -0700 (MST)

Hi Team, 

Please advise on the below. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Akshay Berry" <[email-masked]>, "AHMED OMER" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, October 21, 2021 11:08:13 AM 
Subject: Re: Refund approval#3142028 

Hi Team, 

Please assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, October 15, 2021 6:13:12 PM 
Subject: Re: Refund approval#3142028 

Hi Akshay, 

Please assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, October 14, 2021 5:55:25 PM 
Subject: Refund approval#3142028 

Hi Team, 
Problem Statement : Refund approval. 

Ticket number:​3142028 
​ 
Order Date : Aug 23, 2021 
Order ID: 6342808418 
Tracking ID: SD002798544 - SD002798835 
RMA: 1001294005 - 1001294422 

Total Price : SAR ​187.2 
Issue Description : The customer contacted us informing that he returned 2 items, under the RMA's mentioned above but as the hybris shows the return status for both is submitted to warehouse, the issue have been escalated to the courier team to check if any items have been collected under any of the tracking numbers, but the courier team Shipa didn't confirm either of the them. 

The missing items (162658601 - - Sustainable Kappa Zip Through Jacket with Long Sleeves and Pockets) value of (143.1 SAR) ,(162659154 - - Sustainable Solid High Neck Jacket with Tape Detail and Pockets) value of (44.1 SAR) . 
The Customer have been with us since 23/08/2021 and he has 2 completed orders. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help! 
Best Regards, 
Ahmed Omar